IT Support Engineer

Persistent Systems • New York, NY

6d • $35 - $48

About The Position

Persistent Systems is seeking an IT Support Engineer to support its geographically dispersed user base. The role administers and supports company PCs, printers, servers, phones, and related equipment. It provides end-user assistance for software, hardware, and other technical issues, including advanced troubleshooting and guidance to users. The engineer also tracks and resolves helpdesk tickets, maintains licenses and equipment inventory, and performs workstation maintenance, upgrades, configurations, and deployment on Windows and Linux systems.

Requirements

• Associate degree in Computer Science or a related field, or equivalent experience.
• At least 2 years of helpdesk or related computer support experience.
• Experience with Windows, Linux, Android, and iOS operating systems.
• Advanced knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Basic networking and TCP/IP knowledge.
• VOIP and IP telephony knowledge.
• Must have a United States security clearance or be able to obtain one.

Nice To Haves

• Bachelor’s degree in information systems, computer science, or a related field.
• Scripting and desktop automation experience.
• Basic server administration experience.

Responsibilities

• Provide helpdesk support and resolve issues for end-users.
• Monitor and respond promptly to requests received through the IT helpdesk.
• Document and update internal technical procedures and how-to guides.
• Automate and manage Windows and Linux workstation setup and deployment for new employees, including hardware and software.
• Administer O365 users and workstations.
• Support onboarding of new users.
• Maintain an inventory of equipment, software, and software licenses.
• Assign users and computers to appropriate groups in Active Directory.
• Perform timely workstation hardware and software upgrades and maintenance releases.
• Respond to inquiries and requests involving software, hardware, and other problems; diagnose and resolve system issues.
• Open, track, and close support tickets and report outcomes to end-users.
• Perform PC maintenance, upgrades, and configurations on Windows 10 and Ubuntu.

Benefits

• Eligibility for a yearly discretionary bonus.
• Medical, dental, vision, life, and disability insurance.
• Paid time off, including sick time and vacation time.
• Flexible spending accounts.
• 401(k) plan with company match.
• Fitness membership reimbursement.
• Tuition assistance.
• Mental health benefits.
• Pet discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree