IT Support Engineer

ElevenLabs•New York, NY

3d•Hybrid

About The Position

ElevenLabs is hiring an IT Support Engineer based in its New York office. The role is hybrid, with four days per week on-site and one day working from home. The engineer will support colleagues and office technology, manage device lifecycles, assist with onboarding, and contribute to IT projects and automation. The role also involves maintaining internal IT documentation and providing timely, communicative end-user support. ElevenLabs describes itself as an AI research and product company with products spanning AI agents, creative tools, and developer APIs. It emphasizes a high-velocity, impact-focused, AI-first, and global working culture. The position offers opportunities to contribute beyond the immediate role and includes professional development support and an annual co-working stipend for employees not near a main hub. Compensation is competitive and includes stock options; specific salary details are discussed during the initial conversation.

Requirements

Friendly, end-user-focused attitude and genuine enjoyment of helping people solve problems.
Strong organisational skills, attention to detail, and a proactive mindset.
Solid IT fundamentals, including macOS, iOS and Android operating systems, networking basics, SaaS tooling, and AV systems.
Hands-on experience with an MDM platform such as Jamf, Kandji, Fleet, or similar.
Experience with Okta or a similar identity provider and understanding of access management principles, SSO, MFA, and user/group management.
Willingness to learn new tools and technologies quickly.
Clear written and verbal communication skills, including the ability to write helpful documentation.

Nice To Haves

Prior experience in a high-growth or startup environment.
Experience in a customer-facing or public-facing role.
Experience with Agentic AI tooling.
Familiarity with bash scripting.

Responsibilities

Assist with laptop procurement, setup, returns, and secure wiping.
Provide in-person IT support to colleagues in the New York office and help with office expansions or buildouts.
Ensure meeting rooms and AV equipment operate reliably.
Act as the first point of contact for the team by logging, prioritising, and resolving support tickets in a timely manner, while keeping end users informed.
Run IT onboarding calls for new joiners.
Contribute to new IT initiatives.
Build automations and Slack bots to streamline repetitive work.
Write and maintain clear internal IT documentation and guides, including fixes, processes, and playbooks.