IT Support Engineer

Itechra Inc • Roseville, MN

3h • $29 - $34 • Onsite

About The Position

Itechra is hiring an IT Support Engineer based in Roseville, Minnesota. The role provides onsite and remote technical support to businesses across the Twin Cities metro and southern Minnesota, including complex manufacturing environments. The engineer helps clients stay productive by troubleshooting technical issues, deploying equipment, and delivering responsive client service. When not assigned to client visits or deployments, the engineer participates in the Support Desk team’s incoming service-request workflow.

Requirements

• At least 2 years of professional IT support, desktop support, or related technical experience.
• Associate degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience.
• Experience troubleshooting Windows, macOS, Microsoft 365, and common business applications.
• Experience with Active Directory, Microsoft Entra ID, and user account administration.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN.
• Strong communication, customer service, problem-solving, and organizational skills.
• Ability to work independently at client locations and manage competing priorities.
• Valid driver’s license and reliable transportation for travel to client sites.
• Ability to work onsite in Roseville and travel regularly throughout the Twin Cities metro and southern Minnesota.
• Successful completion of a background check in accordance with applicable laws and company policies as a condition of employment.

Nice To Haves

• Experience working for a Managed Service Provider (MSP).
• Experience supporting manufacturing or other complex business environments.
• Familiarity with ConnectWise Manage, IT Glue, and RMM tools.
• CompTIA A+, Network+, Security+, or similar industry certifications.

Responsibilities

• Provide onsite technical support and troubleshoot hardware, software, connectivity, and end-user technology issues.
• Configure, install, and deploy desktops, laptops, printers, and related equipment, including new-user setups and technology refreshes.
• Diagnose and resolve Tier 1 and Tier 2 technical issues, escalating complex challenges to senior engineers when appropriate.
• Support Windows, macOS, Microsoft 365, Outlook, Exchange Online, and common business applications.
• Troubleshoot network connectivity, Wi-Fi, VPN, DNS, DHCP, and basic infrastructure issues.
• Manage user accounts and permissions through Active Directory and Microsoft Entra ID.
• Build positive client relationships through professional communication, responsiveness, and follow-through.
• Participate in the Support Desk’s First In, First Out (FIFO) ticket workflow when not assigned to onsite visits or deployments.
• Provide remote technical assistance by phone, email, and remote support tools.
• Collaborate with the Support Desk, senior engineers, and other technical teams to resolve issues and maintain service levels.
• Maintain accurate service tickets, time entries, and technical documentation using ConnectWise Manage and IT Glue.
• Follow established security practices, client-specific requirements, and escalation procedures.
• Participate in a scheduled on-call rotation.
• Travel regularly to client sites throughout the Twin Cities metro and southern Minnesota.

Benefits

• Medical, dental, and vision insurance options for eligible employees and their dependents.
• 401(k) retirement plan.
• Paid time off, company-observed holidays, and sick and safe time in accordance with company policy and applicable law.
• Professional growth through diverse systems and real-world technical challenges.
• Collaborative team environment with experienced IT professionals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree