IT Support Engineer

Amca•El Segundo, CA

1d•Onsite

About The Position

Amca is one of the fastest growing aerospace and defense startups and runs on an IT infrastructure that has to meet Department of Defense cybersecurity requirements. You will be the second person in IT at our El Segundo headquarters, working with our director of IT and MSP to own day-to-day support for the people who work here , including accounts, endpoints, hardware, and the problems that walk up to your desk. This is a hands-on role in a small function, which means no queue to hide behind and no ceiling on what you can pick up as you grow into the role.

Requirements

3+ years in IT support, helpdesk, or systems administration.
Hands-on administration of Windows endpoints and Microsoft 365 in a production environment.
Working experience with Entra ID (Azure AD) and Intune, including device enrollment and policy.
Experience working tickets in a formal ticketing system.
Builder who is comfortable operating in an ambiguous environment, where processes and procedures are still being developed.
Excellent communication with non-technical colleagues, including people on the shop floor and in the lab.
Onsite five days a week in El Segundo, CA.
Willing to travel up to 20% of the time to support integration and special projects at factories across US.

Nice To Haves

Experience in a Microsoft 365 GCC High tenant or other government cloud environment s (GCC, Azure Government, AWS GovCloud).
Experience supporting an environment subject to CMMC, NIST SP 800-171, or CUI handling requirements.
Manufacturing, industrial, or lab IT experience, including shop-floor and test equipment.
Networking fundamentals , such as switching, VLANs, firewalls, and VPN s .
Certifications such as CompTIA A+, Network+, or Security+, or Microsoft MD-102 or AZ-104.
Ability to obtain and maintain a U.S. security clearance.

Responsibilities

Own day-to-day IT support at headquarters , including intake, triage, resolution, and escalation across hardware, software, accounts, connectivity, and conference rooms.
Run the employee lifecycle , including onboarding and offboarding, account provisioning and deprovisioning, group and license assignment, equipment issue and recovery.
Deploy and manage endpoints , including imaging, enrollment, configuration, patching, refresh and maintenance of accurate hardware and software asset records.
Support administration of Microsoft 365 and endpoint tooling in a GCC High tenant, including Entra ID, Intune, Defender, conditional access policies, and licensing.
Support core infrastructure , including network connectivity, wireless, VPN, printing, backup verification, and physical IT in the office and lab space.
Provide surge support for IT integrations and special projects at factories across the US.
Maintain security hygiene on the endpoint fleet.