IT Support Engineer

Thomson Reuters • McLean, VA

6d • $70,000 - $131,000 • Hybrid

About The Position

TRSS is a small, dynamic, technology-driven, and security-focused organization of approximately 400 employees. IT team members work across help desk support for onsite and remote employees, network systems maintenance, and implementation of new technologies. This position primarily supports Windows-based systems and networking and occasionally requires after-hours support and system maintenance. Experience supporting and administering Microsoft 365—including Exchange Online, SharePoint Online, Teams, Power Automate, and Entra ID—is important. Experience with Apple iOS, macOS, Linux, VMware, and Cisco technologies is highly desirable.

The role provides day-to-day desktop and phone support during core business hours of 9:00 a.m. to 5:00 p.m., Monday through Friday, as well as after-hours maintenance and support when needed. The position is hybrid and supports office-based work in eligible locations. The role requires at least three years of IT-related experience, a bachelor's degree in a computer-related field or equivalent experience, U.S. citizenship, and the ability to obtain and maintain a U.S. national security clearance.

The base compensation range in the listed eligible locations is $70,000–$131,000 USD. The role may also be eligible for an annual bonus based on enterprise and individual performance.

Requirements

• Experience supporting Windows 11.
• Experience supporting Microsoft 365 applications, including Exchange Online email and Microsoft Teams.
• Familiarity with Microsoft Active Directory.
• Familiarity with Microsoft 365 and Entra ID administration.
• Ability to design, implement, and support collaboration solutions using SharePoint Online, Power Automate, Teams, and Outlook.
• Experience supporting Apple iOS devices and mobile device management through Microsoft Intune.
• Ability to follow detailed procedures and manage time effectively.
• Experience managing Active Directory user and computer accounts.
• Bachelor’s degree in a computer-related field or equivalent experience.
• Minimum of three years of IT-related experience.
• Excellent customer service and communication skills.
• Ability to obtain and maintain a U.S. national security clearance.
• U.S. citizenship is required to comply with government contract, agency, or Federal Government requirements.

Nice To Haves

• Experience with Amazon Web Services (AWS) and Microsoft Entra management.
• Experience with VMware vSphere and VMware Workstation.
• Strong security background, including endpoint and network firewalls, antimalware software, security baselines such as STIG and CIS, and application allowlisting.
• Experience administering Linux, Apache, and Tomcat environments.
• PowerShell scripting experience.
• Linux shell experience.
• Experience with Apple iOS, macOS, Linux, VMware, and Cisco technologies.

Responsibilities

• Provide day-to-day desktop and phone support for onsite and remote users during core business hours, Monday through Friday, 9:00 a.m. to 5:00 p.m.
• Provision and ship user laptops and mobile phones and configure associated accounts.
• Troubleshoot network issues, including VPN connectivity problems.
• Work effectively independently and collaboratively with teammates.
• Communicate clearly with users and team members and maintain accurate documentation.
• Research technical issues and document solutions.
• Support projects ranging from LAN maintenance to office expansions and other IT initiatives.
• Perform after-hours maintenance and support as needed.
• Track tasks and time accurately and thoroughly in the help desk ticketing system.
• Maintain an accurate inventory of physical devices and components.

Benefits

• Flexible vacation.
• Two company-wide Mental Health Days off.
• Access to the Headspace app.
• Retirement savings, including a competitive 401(k) plan with company match.
• Tuition reimbursement.
• Employee incentive programs.
• Resources for mental, physical, and financial wellbeing.
• Health, dental, vision, disability, and life insurance programs.
• Paid holidays.
• Parental leave.
• Sabbatical leave.
• Optional hospital, accident, and sickness insurance paid 100% by the employee.
• Optional life and AD&D insurance paid 100% by the employee.
• Flexible Spending and Health Savings Accounts.
• Fitness reimbursement.
• Access to an Employee Assistance Program.
• Group Legal Identity Theft Protection benefit paid 100% by the employee.
• Access to a 529 Plan.
• Commuter benefits.
• Adoption and surrogacy assistance.
• Access to an Employee Stock Purchase Plan.
• Two paid volunteer days off annually.
• Flexible hybrid working environment for office-based roles.
• Work from anywhere for up to 8 weeks per year.
• Career development and continuous learning programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level