IT Support Engineer

Redion•Pembroke Pines, FL

6d•Onsite

About The Position

The IT Support Senior Engineer provides local Level 2 IT support to employees for computers, tablets, mobile devices, and the local area network, including communications solutions. The role provides timely, courteous support for technical issues involving hardware and software; coordinates support for remote employees and new hires; and trains Junior IT Support Engineers. The position works with internal IT colleagues and third-party vendors to deliver excellent employee customer service and reports directly to the IT Manager. This is a 100% onsite role based in Redion’s Pembroke Pines, Florida office. The schedule is Monday through Friday during regular business hours, approximately 8:00 a.m. to 5:00 p.m., with some flexibility in hours. Occasional overtime may be required according to business need, and on-site coverage is part of a shift arrangement. Redion describes a welcoming and inclusive workplace and highlights internal development programs and a range of insurance, leave, retirement, and other benefits.

Requirements

High school diploma or equivalent (GED).
Expert knowledge of Windows Desktop Operating Systems, including Windows 10.
Experience supporting Apple computers in a Windows Active Directory environment.
Functional knowledge of Active Directory and related services.
Experience administering Office 365.
Experience supporting Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook.
Knowledge of configuring and administering Azure Virtual Desktop (AVD).
Excellent written and verbal communication skills.
Excellent customer service skills.
Fluency in English.

Nice To Haves

College diploma or university degree in Information Technology, or a minimum of two years of equivalent work experience.
CompTIA certifications.
Microsoft certifications.
ITIL knowledge or certification.

Responsibilities

Troubleshoot and resolve technical issues involving desk-side support, mobile devices, desktop and laptop hardware, technology refreshes, stock storage, end-user advice, software break/fix, networks, client/server systems, PCs, desktop applications, and peripheral devices; escalate issues as needed.
Proactively monitor support tickets.
Perform asset inventory and stock-related activities as needed.
Provide on-site coverage as part of a shift arrangement, covering all areas of support.
Research and develop standard hardware and software for use in the enterprise environment.
Train Junior Support Engineers and create Standard Operating Procedures (SOPs).
Partner with specialty teams to provide timely, high-quality custom solutions aligned with IT standards and controls.
Monitor and track hardware and software inventory in accordance with IT Asset Lifecycle procedures.
Coordinate and provide support for remote employees and new hires.

Benefits

Diversity, Equity, and Inclusion (DEI) Committee.
Career pathing and Individual Development Plans.
Internal training and intern opportunities.
Women in Business Mentorship Program.
Employee awards and recognition.
Education and Professional Development Assistance Program.
Generous employer contribution toward health, dental, and vision insurance.
Paid maternity and paternity leave.
Scholarship Program for Employee Dependents.
Company match on 401(k).
Employee Assistance Program (EAP).
Company-paid short-term and long-term disability insurance.
Company-paid life insurance.
Voluntary pet insurance.
Voluntary legal benefit.
Discounts on travel insurance.
Time off policies including vacation days, sick days, personal days, holidays, and volunteer days (VTO).