Support Engineer Jobs

About The Position

Requirements

• Bachelor’s degree from an accredited institution.
• At least one year of electrical, power, and/or technical experience.
• Must currently reside within 50 miles of Woodridge, Illinois.
• Excellent communication skills.
• Excellent time-management and organization skills.
• Ability to prioritize multiple tasks.
• Team-oriented approach and positive attitude.
• Strong professional presence.

Nice To Haves

• Hands-on electrical, power, and/or technical experience.
• Experience with test equipment such as a multimeter, ammeter, or network sniffer.
• Knowledge of or experience using Linux operating systems.
• Prior customer-facing experience.

Responsibilities

• Provide post-sales technical support, including investigating and resolving technical problems during and after product installation across power protection and data center products.
• Troubleshoot customer issues and provide diagnosis and application assistance by phone, email, and chat.
• Accurately document service request activities and troubleshooting steps.
• Communicate product value propositions and product line strategies.
• Assist the team in improving business processes and electronic tools.
• Serve on special teams and work on projects to improve team performance and customer satisfaction.
• Help the team meet or exceed metrics and complete complex tasks using a variety of resources.
• Use available information to provide professional customer support.

Benefits

• Health and welfare benefits.
• Retirement benefits.
• Programs providing paid and unpaid time away from work.