Technical Support Engineer, Distributed Infrastructure (D-IT)

Eaton Corporation•Woodridge, IL

5d•$69,000 - $101,000•Hybrid

About The Position

Eaton’s ES AMER NAS division is hiring a Technical Support Engineer, Distributed Infrastructure (D-IT). This hybrid role provides expert post-sales technical support for power and connectivity-related equipment, including charging solutions, UPS systems, digital signage, network switches, racks, and cooling solutions. Support is provided by phone, email, and chat, and includes troubleshooting, diagnosis, and application assistance. Issues range from routine to moderately complex and may require extended troubleshooting and follow-up. The engineer follows troubleshooting procedures and published materials, consults secondary resources or senior staff when needed, and maintains detailed records of customer inquiries, complaints, and actions taken. Candidates must currently live within 50 miles of Eaton’s Woodridge, Illinois location. The role works rotational eight-hour shifts between 7:00 a.m. and 6:00 p.m. Relocation assistance and employment immigration sponsorship are not available.

Requirements

Bachelor’s degree from an accredited institution.
At least one year of electrical, power, and/or technical experience.
Must currently reside within 50 miles of Woodridge, Illinois.
Excellent communication skills.
Excellent time-management and organization skills.
Ability to prioritize multiple tasks.
Team-oriented approach and positive attitude.
Strong professional presence.

Nice To Haves

Hands-on electrical, power, and/or technical experience.
Experience with test equipment such as a multimeter, ammeter, or network sniffer.
Knowledge of or experience using Linux operating systems.
Prior customer-facing experience.

Responsibilities

Provide post-sales technical support, including investigating and resolving technical problems during and after product installation across power protection and data center products.
Troubleshoot customer issues and provide diagnosis and application assistance by phone, email, and chat.
Accurately document service request activities and troubleshooting steps.
Communicate product value propositions and product line strategies.
Assist the team in improving business processes and electronic tools.
Serve on special teams and work on projects to improve team performance and customer satisfaction.
Help the team meet or exceed metrics and complete complex tasks using a variety of resources.
Use available information to provide professional customer support.