IT Infrastructure Engineer

Greenpoint Technologies • Bothell, WA

7h • $109,000 - $150,000

About The Position

The IT Infrastructure Engineer owns the administration and operational performance of IT infrastructure systems, including servers, storage, network, and backup systems. The role serves as the primary escalation point and technical lead, supporting infrastructure across multiple sites. It also coordinates vendor support, warranty service, and return merchandise authorizations; manages cable plant needs; and maintains technical and administrative documentation and electronic records.

The position supports department policies, procedures, and work instructions; complies with company information security requirements; and maintains organized storage areas. The role includes mentoring junior administrators, providing technical guidance, maintaining regular attendance, and performing other duties as assigned. The position may require travel and work outside core business hours.

Requirements

• Associate degree or technical certification in Infrastructure Administration, at least 5 years of relevant experience, or an equivalent combination of education and experience.
• Experience with FreshService or similar ITSM platforms.
• Experience with NIST 800-171 / CMMC Level 2 network and server compliance.
• Ability to work independently and cross-functionally as part of an established and growing team.
• Ability to manage a project effectively through completion.
• Strong knowledge of networking, including switching, routing, and firewalls.
• Demonstrated ability to support Windows Server, Windows Failover Cluster, and Hyper-V.
• Experience with virtualization platforms and storage systems.
• Expertise in backup and disaster recovery.
• Ability to troubleshoot complex, multi-system issues.
• Strong leadership and mentoring skills.
• Strong customer service background and technical writing skills.
• Ability to communicate effectively in person, by email, and by telephone.
• Ability to work in a highly organized manner and be extremely detail oriented.
• Strong communication, time-management, and problem-solving skills.
• Ability to read, analyze, and interpret technical documents.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information effectively and respond to questions from all levels of an organization.
• Ability to problem solve with limited or no established process and guidance, and to interpret instructions.
• Ability to sit for extended periods; use hands to lift and/or move up to 10 pounds; occasionally lift and/or move up to 25 pounds; and have close/color vision ability to adjust focus.
• Ability to travel as required.
• Ability to work outside of core business hours as required.
• Employees working on programs subject to International Traffic in Arms Regulations must qualify as a US Person, defined as a US Citizen, a Permanent Resident who does not work for a foreign company, foreign government, or foreign governmental agency or organization, or a political asylee.

Nice To Haves

• MCITP, CompTIA A+, or Network+ certification.
• Experience with cybersecurity and major incident response.

Responsibilities

• Administer servers, virtualization platforms, storage systems, and network infrastructure.
• Manage switching, firewall rule implementation, VPN, and wireless networks.
• Serve as the Tier 3 escalation point for complex infrastructure incidents.
• Lead resolution of infrastructure-related incidents.
• Lead root cause analysis and problem management efforts.
• Execute and lead complex changes, upgrades, and deployments.
• Ensure backup, recovery, and disaster recovery processes are effective.
• Maintain system performance, uptime, and reliability across all sites.
• Develop and maintain documentation, standards, and runbooks.
• Mentor junior administrators and provide technical guidance.
• Coordinate with vendors and support multi-site infrastructure needs.
• Provide cable plant management.
• Coordinate warranty service and return merchandise authorizations.
• Collect, record, and distribute technical and administrative documentation.
• Organize technical and administrative electronic records and assure their integrity.
• Assist with development of and compliance with department policies, procedures, and work instructions.
• Comply with company information security requirements and policies.
• Maintain a well-organized and clean layout in defined storage areas.
• Maintain regular attendance, arrive on time, and work full shifts.
• Perform other duties as assigned.

Benefits

• Big jobs and stretch assignments.
• A high-accountability environment with transparent decisions aligned to values, open communication, and engaged leadership.
• The ability to make a big, visible impact on the end product.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree