IT Infrastructure Engineer

ELMO•Spring Hill, FL

About The Position

The IT Infrastructure Engineer delivers technical support and engineering services across Brisbane Grammar School’s infrastructure environment, spanning infrastructure, security, identity, endpoint, and cloud platforms. The role works with the School community, third-party vendors, and managed service providers to provide reliable IT services, and supports the Director Information Technology & Support Services. The position contributes to the design, implementation, operation, and security of the School’s technology services. It provides technical guidance to IT Support staff, handles escalated issues, supports service desk operations, contributes to projects, and helps develop digital literacy across the School community. Duties may evolve with the organisation’s strategic and operational needs. The role may involve working across multiple sites and after-hours work.

Requirements

Relevant tertiary qualifications, or relevant experience in IT or related fields.
High-level expertise in technical support of tablet PCs, desktop computing, and audio-visual systems in a corporate environment.
Demonstrated systems administration experience with Windows Servers, Entra, Active Directory, M365, Intune MDM, or equivalent enterprise platforms.
Knowledge of IT service management methodologies, including ITIL.
Knowledge of digital learning and ways to increase digital literacy.
Ability to work collaboratively to achieve school objectives and participate effectively in cross-disciplinary teams.
Effective written and verbal communication skills.
Ability to build and maintain effective working relationships with customers, colleagues, and suppliers.
Ability to support the School’s values and comply with its Code of Conduct, policies, procedures, and conditions of service.
Ability to undergo the required extensive screening process and disclose information relevant to eligibility to work with children.

Nice To Haves

Professional accreditation relevant to the role.
Knowledge of current and emerging trends in education and digital learning technology.
Knowledge and experience of the School’s IT software and hardware, particularly technology used in classroom delivery.
Demonstrated ability to plan and manage technical projects.

Responsibilities

Assist the Director Information Technology & Support Services to design, implement, and support the School’s IT infrastructure environment.
Investigate, resolve, or escalate technical issues across network, identity, endpoint, server, and cloud environments.
Coordinate escalations to managed service providers and vendors, providing technical context, oversight, and validation.
Follow the School’s formal change management procedures.
Act as an escalation point for IT Support team enquiries and provide technical assistance and expertise.
Support the School’s Service Desk as required and promote a student-first service experience.
Assist with implementation and support of the School’s audio-visual platforms.
Collaborate with IT support staff and the Digital Learning team.
Assist with support of the School’s infrastructure and cyber security architecture.
Contribute to projects in the Infrastructure and Applications area.
Deploy assets and peripherals as required.
Maintain accurate infrastructure asset registers.
Provide training in digital literacies and help the community build digital competencies.
Contribute to the IT knowledge base and self-service resources.
Contribute to development planning and digital projects for infrastructure platforms.
Help increase the digital literacy and maturity of the School workforce and students.
Provide technical leadership, mentoring, and guidance to IT Support Engineers.
Make independent technical decisions across infrastructure, cloud, and security platforms.
Serve as the senior escalation point for complex incidents and provide technical advice to senior leadership.
Manage strategic relationships with managed service providers and technology vendors.
Maintain the operational integrity, resilience, and security of core technology services.
Lead critical infrastructure and cyber security projects, including planning, budgeting, vendor engagement, and delivery.
Own core infrastructure platforms, cyber security architecture, and governance.
Undertake other duties, projects, or tasks within the incumbent’s skills, competence, and training, as directed, and complete job-specific training and development.