IT Infrastructure Engineer

Greenpoint Technologies•Bothell, WA

About The Position

The IT Infrastructure Engineer owns the administration and operational performance of the organization’s infrastructure systems, including servers, storage, networking, and backup systems. This role serves as the primary escalation point and technical lead for infrastructure operations, complex incidents, changes, and deployments. It supports infrastructure across multiple sites and coordinates with vendors and internal teams. The position also provides cable plant management; coordinates warranty service and return merchandise authorizations; collects, records, and distributes technical and administrative documentation; and organizes electronic records to maintain their integrity. The role assists with developing and complying with department policies, procedures, and work instructions, and complies with company information security requirements and policies. Regular attendance, punctuality, working full shifts, and maintaining organized, clean storage areas are expected. Other duties may be assigned. Greenpoint Technologies delivers custom VIP aircraft interiors for private clients and heads of state. The company describes its culture as collaborative and high-accountability, with stretch assignments, transparent decisions, open communication, engaged leadership, and opportunities to make a visible impact. The position may require travel and work outside core business hours. Employees working on programs subject to ITAR must qualify as a US Person under the definition provided in the posting.

Requirements

Associate degree or technical certification in Infrastructure Administration, at least 5 years of relevant experience, or an equivalent combination of education and experience.
Experience with FreshService or similar ITSM platforms.
Experience with NIST 800-171 / CMMC Level 2 network and server compliance.
Familiarity with CMDB best practices.
Ability to work independently and cross-functionally as part of an established and growing team.
Ability to manage a project effectively through completion.
Strong knowledge of networking, including switching, routing, and firewalls.
Demonstrated ability to support Windows Server, Windows Failover Cluster, and Hyper-V.
Experience with virtualization platforms and storage systems.
Expertise in backup and disaster recovery.
Ability to troubleshoot complex, multi-system issues.
Strong leadership and mentoring skills.
Strong customer service background and technical writing skills.
Ability to communicate effectively in person, by email, and by telephone.
Ability to work in an organized manner and be extremely detail-oriented.
Strong communication, time-management, and problem-solving skills.
Ability to read, analyze, and interpret technical documents.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions at all organizational levels.
Ability to solve problems with limited or no established processes or guidance and to interpret instructions.
Ability to sit for extended periods; use hands to lift and/or move up to 10 pounds; occasionally lift and/or move up to 25 pounds; and have close/color vision and the ability to adjust focus.
Ability to travel as required.
Ability to work outside core business hours as required.
Employees working on programs subject to International Traffic in Arms Regulations must qualify as a US Person as defined in the posting.

Nice To Haves

MCITP, CompTIA A+, or Network+ certification preferred.
Experience with cybersecurity or major incident response strongly preferred.

Responsibilities

Administer servers, virtualization platforms, storage systems, and network infrastructure.
Manage switching, firewall rule implementation, VPN, and wireless networks.
Serve as the Tier 3 escalation point for complex infrastructure incidents.
Lead resolution of infrastructure-related incidents and issues.
Lead root cause analysis and problem management efforts.
Execute and lead complex changes, upgrades, and deployments.
Ensure backup, recovery, and disaster recovery processes are effective.
Maintain system performance, uptime, and reliability across all sites.
Develop and maintain documentation, standards, and runbooks.
Mentor junior administrators and provide technical guidance.
Coordinate with vendors and support multi-site infrastructure needs.
Provide cable plant management.
Coordinate warranty service and return merchandise authorizations.
Collect, record, and distribute technical and administrative documentation.
Organize technical and administrative electronic records and assure their integrity.
Assist with the development of and compliance with department policies, procedures, and work instructions.
Comply with company information security requirements and policies.
Maintain an organized and clean layout in defined storage areas.
Maintain regular attendance, arrive on time, and work full shifts.
Perform other duties as assigned.