Site Support Engineer - Senior (Detroit)

Govcio LLC • Romulus, MI

5d • Onsite

About The Position

GovCIO is hiring a Senior Site Support Engineer for an onsite position in Detroit, Michigan. The role leads IT support at the site level, resolving escalated tickets and critical system issues, mentoring junior engineers, applying IT best practices, and ensuring operational uptime and reliable IT services. The engineer provides support to TSA airport staff, regional management staff, and TSA executives.

Requirements

• High school education and 6 years of experience, or commensurate experience.
• 6 years of experience in IT support.
• Expert-level IT field support and leadership skills, including the ability to manage and direct complex service request fulfillment and network and computer systems administration across multiple operating systems.
• Advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies.
• Ability to provide comprehensive IT support to TSA airport staff, regional management staff, and TSA executives.
• Leadership in evaluating service performance, managing and documenting tickets, ensuring high-quality resolution and system optimization, and recommending significant service-delivery changes.
• Skill in applying lessons learned to refine Knowledge Base articles for continuous process improvement.
• Exceptional interpersonal and communication skills, strategic thinking for technology assignments, advanced troubleshooting expertise, and strong leadership.
• U.S. citizenship required to attain and maintain a DHS/TSA clearance.

Responsibilities

• Lead site-level IT support, handling escalated tickets and critical system issues.
• Mentor junior engineers and implement IT best practices.
• Ensure operational uptime and reliable IT services.
• Manage and direct complex service request fulfillment and network and computer systems administration across multiple operating systems.
• Provide mobile-device support, desk-side support, and deployment services.
• Evaluate service performance; manage and document tickets; ensure high-quality resolution and system optimization; and recommend changes to improve service delivery.
• Refine Knowledge Base articles using lessons learned to support continuous process improvement.
• Provide IT support to TSA airport staff, regional management staff, and TSA executives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED