Site Support Engineer - Senior (Chicago)

Govcio LLC • Rosemont, IL

8d • Onsite

About The Position

GovCIO is hiring a Senior Site Support Engineer for its newly awarded TSA Focus contract. The position is onsite in Chicago, Illinois. The engineer leads IT support at the site level, handles escalated tickets and critical system issues, mentors junior engineers, applies IT best practices, and helps ensure operational uptime and reliable IT services. The role provides IT support to TSA airport staff, regional management staff, and TSA executives.

Requirements

• High school education and 6–9 years of experience, or commensurate experience.
• At least 6 years of experience in IT support.
• Expert-level IT field support and leadership skills.
• Advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies.
• Ability to provide comprehensive IT support to TSA airport staff, regional management staff, and TSA executives.
• Leadership skills in service performance evaluation, ticket management and documentation, resolution quality, system optimization, and service delivery recommendations.
• Advanced troubleshooting expertise and strong interpersonal, communication, strategic-thinking, and leadership skills.
• U.S. citizenship required to attain and maintain a DHS/TSA clearance.

Responsibilities

• Lead IT support at the site level, handling escalated tickets and critical system issues.
• Mentor junior engineers and implement IT best practices.
• Help ensure operational uptime and reliable IT services.
• Manage and direct complex service request fulfillment and network and computer systems administration across multiple operating systems.
• Support mobile devices, desk-side tasks, and deployment strategies.
• Evaluate service performance, manage and document tickets, and ensure high-quality resolution and system optimization.
• Recommend significant changes to improve service delivery.
• Apply lessons learned to refine Knowledge Base articles and support continuous process improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED