Site Support Engineer - Senior (Seattle)

Govcio LLC • SeaTac, WA

3d • Onsite

About The Position

GovCIO is hiring a Senior Site Support Engineer for an onsite position in Seattle, Washington. The role leads IT support at the site level, addresses escalated tickets and critical system issues, mentors junior engineers, and helps ensure operational uptime and reliable IT services. The engineer provides support to TSA airport staff, regional management staff, and TSA executives.

Requirements

• High school education and 6 years of experience, or commensurate experience.
• Six years of experience in IT support.
• Expert-level IT field support and leadership skills.
• Advanced proficiency in mobile device support, complex desk-side tasks, and deployment strategies.
• Exceptional interpersonal and communication skills, strategic thinking for technology assignments, advanced troubleshooting expertise, and strong leadership.
• U.S. citizenship required to attain and maintain a DHS/TSA clearance.

Responsibilities

• Lead IT support at the site level, handling escalated tickets and critical system issues.
• Mentor junior engineers and implement IT best practices.
• Ensure operational uptime and reliable IT services.
• Manage and direct complex service request fulfillment and network and computer systems administration across multiple operating systems.
• Evaluate service performance; actively manage and document tickets; ensure high-quality resolution and system optimization; and recommend significant changes to service delivery.
• Apply lessons learned to refine Knowledge Base (KB) articles and support continuous process improvement.
• Provide IT support for TSA airport staff, regional management staff, and TSA executives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED