Site Support Engineer - Senior (Birmingham)

Govcio LLC • Birmingham, MI

3d • Onsite

About The Position

GovCIO is hiring a Senior Site Support Engineer for an onsite position in Birmingham, Alabama. The role leads IT support at the site level, handles escalated tickets and critical system issues, mentors junior engineers, implements IT best practices, and helps ensure operational uptime and reliable IT services. The engineer provides support to TSA airport staff, regional management staff, and TSA executives.

Requirements

• High school education and 6 years of experience, or commensurate experience.
• 6 years of experience in IT support.
• Expert-level IT field support and leadership skills, including management and direction of complex service request fulfillment and network and computer systems administration across multiple operating systems.
• Advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies.
• Ability to provide comprehensive IT support for TSA airport staff, regional management staff, and TSA executives.
• Leadership in evaluating service performance, managing and documenting tickets, ensuring high-quality resolutions, optimizing systems, and recommending significant service-delivery changes.
• Ability to apply lessons learned to refine Knowledge Base articles for continuous process improvement.
• Exceptional interpersonal and communication skills, strategic thinking for technology assignments, advanced troubleshooting expertise, and strong leadership.
• U.S. citizenship required to attain and maintain a DHS/TSA clearance.

Responsibilities

• Lead IT support at the site level, handling escalated tickets and critical system issues.
• Mentor junior engineers and implement IT best practices.
• Ensure operational uptime and reliable IT services.
• Manage and document tickets, evaluate service performance, and ensure high-quality resolution and system optimization.
• Recommend significant changes to improve overall service delivery.
• Apply lessons learned to refine Knowledge Base articles and support continuous process improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED