Site Support Engineer - Senior (Kenner)

Govcio LLC • St. Rose, LA

3d • Onsite

About The Position

GovCIO is hiring a Senior Site Support Engineer for an onsite position in Kenner, Louisiana. The role leads IT support at the site level, resolving escalated tickets and critical system issues while helping ensure operational uptime and reliable IT services. The engineer also mentors junior engineers and implements IT best practices. The position provides IT support to TSA airport staff, regional management staff, and TSA executives.

Requirements

• High school education with 6 years of experience, or commensurate experience.
• Six years of experience in IT support.
• Expert-level IT field support and leadership skills, including the ability to manage and direct complex service request fulfillment and network and computer systems administration across multiple operating systems.
• Advanced proficiency in mobile-device support, intricate desk-side tasks, and deployment strategies.
• Ability to provide comprehensive IT support for TSA airport staff, regional management staff, and TSA executives.
• Leadership in evaluating service performance, managing and documenting tickets, ensuring high-quality resolution and system optimization, and recommending significant changes to service delivery.
• Skill in applying lessons learned to refine Knowledge Base articles for continuous process improvement.
• Exceptional interpersonal and communication skills, strategic thinking for technology assignments, advanced troubleshooting expertise, and strong leadership.
• U.S. citizenship required to attain and maintain a DHS/TSA clearance.

Responsibilities

• Lead IT support at the site level, handling escalated tickets and critical system issues.
• Mentor junior engineers and implement IT best practices.
• Ensure operational uptime and reliable IT services.
• Manage and direct complex service request fulfillment and network and computer systems administration across multiple operating systems.
• Provide mobile-device support, desk-side support, and deployment services.
• Evaluate service performance; manage and document tickets; ensure high-quality resolutions and system optimization; and recommend significant service-delivery changes.
• Apply lessons learned to refine Knowledge Base articles and support continuous process improvement.
• Provide comprehensive IT support for TSA airport staff, regional management staff, and TSA executives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED