Technical Support Engineer

TRUMPF•Costa Mesa, CA

About The Position

TRUMPF is seeking a Customer Support Engineer in California to help customers get the most from its sheet metal processing and laser technology solutions. The role combines technical knowledge, hands-on on-site service for CNC laser cutting, bending, and punching machines, and customer communication to support machine performance, troubleshoot issues, and deliver a strong service experience. Support is provided both on-site and remotely, and the role includes customer training, technical documentation, and responsible management of assigned tools, equipment, vehicles, and parts inventory. Travel of up to 50% may be needed, including overnight and occasional weekend trips.

Requirements

Mechanical aptitude.
Prior troubleshooting experience.
Working knowledge of electronics, wiring, mechanics, hydraulics, software, or CNC equipment.
Comfort using Microsoft Office, especially Excel and PowerPoint, as well as drafting or modeling software.
Strong communication skills and a customer-focused mindset.
Ability to organize a schedule, manage multiple priorities, and work independently.
Valid driver’s license with a clean driving record.
Ability to lift up to 70 pounds and operate forklifts or overhead cranes when needed.

Nice To Haves

Experience in a manufacturing, sheet metal, or technical service environment.

Responsibilities

Support customers on-site and remotely with troubleshooting, repairs, and machine performance questions.
Serve as a technical resource for TRUMPF machines, their capabilities, and operating best practices.
Use remote diagnostic tools to troubleshoot mechanical, electrical, and hydraulic issues on CNC laser cutting machines.
Work with applications, engineering, production, and other internal teams to resolve technical problems.
Train customers on machine operation and basic repair tasks.
Document service work accurately, including mission reports, expense reports, and safety records.
Manage assigned tools, equipment, vehicle, and parts inventory responsibly.
Travel as needed to support customers, including overnight and occasional weekend trips.

Benefits

401(k) with generous company match.
Comprehensive medical, dental, and vision benefits.
Employer HSA contributions.
100% employer-paid vision premiums for employees and eligible dependents.
Tuition reimbursement and student loan guidance.
Paid family and parental leave programs, plus reproductive and family health resources.
Paid time off available from day one and 11 paid company holidays.
Company-paid life insurance at two times base salary.
Short- and long-term disability coverage.
Gym membership subsidy.
Employee referral bonuses.
Recognition awards.
Scholarship program for employees' children.