Product Support Engineer

TTM • Syracuse, NY

3d

About The Position

The Product Support Engineer oversees technical, production, and cost-reduction issues for production and legacy programs. The role provides extensive support to product engineering, project management engineering, test engineering, quality engineering, and final assembly, while helping the group meet production goals such as on-time delivery and reduced cost and scrap.

The engineer supports product redesign and design evaluation, correlates expected performance with test results, analyzes and presents data, and helps ensure project schedules, product quality, and reliability. The position also provides leadership in production test issue evaluation, root cause analysis, corrective actions, and continuous improvement of test plans and manufacturing outcomes. The engineer works with multidisciplinary engineering and manufacturing teams, supports and guides interns, co-ops, technicians, and junior engineers, and takes ownership of internal and external customer issues.

The role requires a bachelor's degree in Electrical Engineering and at least two years of relevant experience, including experience with automated test setups and troubleshooting complex devices. The engineer must comply with company safety, security, quality, ethics, and export-control requirements, including applicable ITAR, EAR, and OFAC rules.

Requirements

• Bachelor's degree in Electrical Engineering.
• At least 2 years of relevant experience.
• Prior experience with automated test setups and troubleshooting complex devices.
• Ability to design experiments, analyze data, and conduct structured problem solving.
• Strong written and verbal communication skills, including documenting technical specifications and preparing design-review presentations.
• Strong working knowledge of AutoCAD, HFSS, and a circuit simulation tool.
• Strong interpersonal and leadership skills.
• Strong time-management skills and ability to multitask and prioritize.
• Strong computer skills, specifically Excel, PowerPoint, and Matlab.
• Solid understanding of microwave theory, including transmission-line concepts.
• Familiarity with network analyzers, spectrum analyzers, oscilloscopes, DC supplies, and digital multimeters.
• Ability to interface with customers and work in a multidisciplinary team environment.
• Proficiency with at least one product line and knowledge of several others, including product function, performance drivers, and troubleshooting.
• Ability to collect, summarize, review, and analyze data and develop appropriate solutions.
• Ability to take full responsibility for assigned projects and tasks.
• Ability to understand basic microwave component theory and its practical realization as it relates to the DUT.
• Basic knowledge of digital electronics to support production.
• Ability to understand how the DUT interfaces with test equipment.
• Ability to comply with export-control requirements, including restrictions on access to ITAR products and technical data and procedures for foreign visitors, shipments, and vendor approvals.

Responsibilities

• Oversee technical, production, and cost-reduction issues for production and legacy programs.
• Support product engineering, project management engineering, test engineering, quality engineering, and final assembly.
• Provide leadership in meeting production goals, including on-time delivery and cost and scrap reduction.
• Support redesign efforts and help design engineering evaluate new designs and prototypes before release.
• Correlate expected performance with test results, reduce and analyze data, and present results clearly.
• Understand manufacturing approaches and limitations.
• Work with interns, test engineers, and engineering technicians on program tasks, including test procedure development, test station development, and data-reduction software.
• Work independently or as part of a team and ensure project schedules are met.
• Support junior engineers in troubleshooting efforts.
• Take ownership of internal and external customer issues and follow through to provide lasting service.
• Gather and review internal data, identify performance variation over time, and summarize findings for different audiences.
• Train and guide interns, co-ops, and technicians.
• Lead evaluation of production test issues, perform root cause analysis, and implement corrective actions.
• Evaluate test data and provide direction to the test team.
• Monitor and improve test plans with respect to lead time and labor.
• Review product-line production and test issues, identify and mitigate production problems, and share lessons learned for design guidelines and standards.
• Maintain product quality and reliability throughout production processes.
• Work with Mechanical Engineering, Manufacturing and Process Engineering, and Quality Systems Engineering to develop long-term reliability and quality plans.
• Comply with and support company policies and programs regarding safety, security, ISO, EEO, OSHA, and the Code of Ethics and Business Conduct.
• Comply with TTM export-control policies and applicable laws, including ITAR, EAR, and OFAC requirements.
• Perform other related duties as assigned.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k)
• Flexible spending accounts
• Health savings accounts
• Accident benefits
• Life insurance
• Disability benefits
• Paid vacation
• Paid holidays
• Potential annual or quarterly company bonus, depending on position assignment
• Potential shift premium for positions hired for an alternative shift, depending on assigned shift and location

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level