Product Support Engineer

Mercury Hampton

5d

About The Position

The Field Service & Product Support Engineer will provide technical support, product expertise and engineering solutions for specialist construction equipment and attachment systems across the UK and Ireland. The role involves working with customers, dealers, service partners and internal engineering teams to support installations, diagnose faults, deliver training and contribute to product improvement initiatives. It combines hands-on engineering work with customer interaction and includes field-based work at customer sites.

Requirements

• Apprenticeship or recognised qualification in Engineering, Plant, Agricultural Machinery, Automotive or a related discipline.
• Experience servicing, maintaining or supporting mobile plant, construction equipment or heavy machinery.
• Knowledge of CAN Bus systems and electro-hydraulic controls.
• Experience with excavator attachments, tiltrotators, quick couplers or related equipment.
• Strong diagnostic skills covering electrical, hydraulic and mechanical systems.
• Ability to interpret electrical schematics and hydraulic diagrams.
• Experience dealing directly with customers and end users.
• Full UK driving licence.
• Willingness to travel throughout the UK and Ireland.

Responsibilities

• Install, commission and support specialist equipment at customer sites.
• Diagnose and resolve electrical, hydraulic and mechanical faults.
• Provide technical support to customers, dealers and field service teams.
• Conduct machine inspections, investigations and root-cause analysis.
• Support product testing, validation and development projects.
• Deliver product demonstrations and customer training.
• Produce service reports and technical documentation.
• Support warranty investigations and corrective actions.
• Work with engineering teams to improve product performance and reliability.
• Promote best practice and provide a high standard of customer experience.

Benefits

• Company car
• Home working

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed