Global Product Support Engineer 3
About The Position
The Customer Support Business Group enables customers with premier support throughout their lifecycle with Lam, helping drive performance, productivity, safety, and quality for customers’ installed base and delivering service and lifecycle solutions for critical equipment and processes. The Global Product Support Engineer provides technical support to field engineers, technicians, and product support personnel. This role diagnoses, troubleshoots, repairs, and debugs complex semiconductor equipment, with a focus on providing process support for Etch chambers and resolving process capability, chamber matching, defect, and yield issues. The engineer also supports first-in-fab process qualification, shares process-related enhancements and design improvements with engineering, trains Field Service Engineers, and creates best-known-method documents. The role works with cross-functional teams, represents Lam professionally to customers, addresses potential customer-site issues, and drives implementation of solutions. Travel is up to 15%-20%.
Requirements
- At least 5 years of related experience with a Bachelor’s degree; or 3 years of related experience with a Master’s degree; or a PhD without experience; or equivalent work experience.
Responsibilities
- Provide technical support to field process engineers and product support personnel troubleshooting Etch chambers for gaps in process capability, chamber matching, defect, and yield failure issues.
- Report process-related enhancements and continuous design improvements to the engineering group.
- Support first-in-fab customers with process qualification.
- Train Field Service Engineers and provide BKM documents.
- Work with cross-functional teams to obtain the information and results needed to deliver outcomes.
- Travel up to 15%-20%.
- Professionally represent the company to customers and use knowledge of its product lines and services to inform existing and potential customers about newly identified or additional needs.
- Proactively address potential issues at customer sites and provide alternative solutions.
- Drive implementation of new solutions for customers.
Benefits
- Comprehensive set of benefits throughout employees’ life phases.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
