Global Product Support Engineer 3
Lam Research•Tualatin, OR
About The Position
As a Global Product Support Engineer in Lam Research’s Global Products Group, you provide technical support for field engineers, technicians, and product support personnel. You diagnose, troubleshoot, repair, and debug complex semiconductor equipment, responding promptly to resolve issues and support customer satisfaction. The role includes on-site repair and maintenance of complex electro-mechanical systems, equipment installation and relocation, and project planning and execution for work of limited scope and duration.
Requirements
- At least 5 years of related experience with a bachelor’s degree; or 3 years of related experience with a master’s degree; or a Ph.D. with no experience; or equivalent work experience.
Responsibilities
- Provide quality on-site repair and maintenance service for complex electro-mechanical systems.
- Troubleshoot technical problems analytically to the component level.
- Perform complete installation and relocation start-up services.
- Diagnose equipment problems, isolate issues, minimize downtime or system interruptions, eliminate malfunctions, and determine corrective actions.
- Install or relocate equipment at customer sites.
- Stay current on equipment and tools through training, manuals, factory periodicals, and other relevant materials.
- Assist with complex field modifications and updates released through Engineering Change Notifications.
- Maintain records and reports to coordinate activities with supervisors and customers.
- Plan, manage, and execute projects of limited scope and duration.
Benefits
- Lam offers a comprehensive set of benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
