Global Product Support Engineer 3
About The Position
The Customer Support Business Group enables customers with premier support throughout their lifecycle with Lam. It focuses on the performance, productivity, safety, and quality of customers’ installed base, and delivers service and lifecycle solutions for critical equipment and processes. The Global Product Support Engineer provides technical support to field engineers, technicians, and product support personnel. The role involves diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment, with a focus on supporting Etch chambers and resolving process capability, chamber matching, defect, and yield issues. The engineer also supports process qualification for first-in-Fab customers, shares process-related enhancements and design improvements with engineering, trains Field Service engineers, and provides best-known-method (BKM) documents. Travel up to 15% is required. The role represents Lam professionally to customers, identifies customer needs, addresses potential issues at customer sites, recommends alternative solutions, and drives implementation of new customer solutions.
Requirements
- At least 5 years of related experience with a bachelor's degree, or 3 years of related experience with a master's degree, or a PhD with no experience, or equivalent work experience.
Responsibilities
- Provide technical support to field process engineers and product support personnel troubleshooting Etch chambers for process capability gaps, chamber matching, defect, and yield failure issues.
- Report process-related enhancements and continuous design improvements to the engineering group.
- Support first-in-Fab customers with process qualification.
- Train Field Service engineers and provide BKM documents.
- Travel up to 15%.
- Professionally represent the company to customers and use knowledge of its product lines and services to inform existing and potential customers about identified needs.
- Address potential issues at customer sites and provide alternative solutions.
- Drive implementation of new solutions for customers.
Benefits
- A comprehensive set of benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
