Global Product Support Engineer 3

Lam Research•Austin, TX

13h

About The Position

As a Global Product Support Engineer at Lam Research, you are a key technical support resource for field engineers, technicians, and product support personnel. You diagnose, troubleshoot, repair, and debug complex semiconductor equipment, responding quickly to issues to resolve them and support customer satisfaction. The role provides on-site service for complex electromechanical systems, including repair, maintenance, installation, and relocation work at customer sites. It also involves keeping current on equipment and tools, supporting engineering changes, maintaining activity records, and managing projects of limited scope and duration.

Requirements

At least 5 years of related experience with a bachelor's degree, or 3 years with a master's degree, or a PhD with no experience, or equivalent work experience.
Ability to work rapidly for prolonged periods, including bending, stooping, reaching, walking, sitting, and standing in one location.
Ability to understand and work from electrical and mechanical schematics and diagrams.
Ability to interpret operation manuals to determine the root cause of tool failures.
Experience with Microsoft Office Suite.
Ability to work independently, cooperatively in a team, or with customers, completing assignments with minimal supervision and with a high degree of accuracy and attention to detail.
Ability to perform effectively in a demanding environment with changing workloads.
Adherence to customer rules and policies regarding worksite behavior and safety.
Ability to travel frequently (more than 75%).

Responsibilities

Provide quality on-site repair and maintenance service for complex electromechanical systems.
Analyze and troubleshoot technical problems to the component level.
Perform complete installation and relocation start-up services.
Diagnose equipment problems, isolate causes, minimize downtime or system interruptions, eliminate malfunctions, and determine corrective actions.
Install and relocate equipment at customer sites.
Stay up to date on equipment and tools through training, manuals, factory periodicals, and other relevant materials.
Assist with complex field modifications and updates released in Engineering Change Notifications.
Maintain records and reports to coordinate activities with supervisors and customers.
Plan, manage, and execute projects of limited scope and duration.