F135 Technical Data Customer Support Engineer (Onsite)

RTX • East Hartford, CT

2d • Onsite

About The Position

The F135 engine program is seeking a Customer Support Engineer to support development and maintenance of F135 Joint Technical Data (JTD) engine manuals. The role works closely with engineering teams, customers, and vendors to ensure technical data is accurate and effective for Unit and Depot Maintenance levels. The work contributes to sustainment and operational readiness of the F135 engine program.

The position supports maintenance and operations by responding to technical data inquiries and providing timely updates. It also helps improve customer satisfaction by influencing JTD through process improvements and incorporating engineering requirements. The engineer reviews sustainment-related limits incorporation documents, engineering changes, and JTD change requests; contributes to implementation plans for new configurations; and supports increased maintenance capability at depot and unit levels.

The role performs Source Data authoring, including creating and reviewing source data, resolving workflow issues, assigning tasks, and addressing customer comments. It collaborates with internal engineering groups, customers, vendors, and Customer Support Engineers at Depot and Unit sites to resolve technical issues and ensure JTD instructions are effective.

This is an onsite, U.S.-based position in East Hartford, Connecticut. U.S. citizenship is required. Occasional travel of less than 10% may be needed.

Requirements

• Bachelor’s degree required.
• At least 5 years of customer support or sustainment experience, or an advanced degree in a related field and at least 3 years of customer support and sustainment experience.
• U.S. citizenship is required because only U.S. citizens are authorized to access information under this program or contract.
• Ability to support occasional travel of less than 10% based on business needs.

Nice To Haves

• Engineering or another technical degree in a related field.
• F135 engine build, manufacturing, or design experience.
• Fluency in English, verbal and written.
• Knowledge or expertise in limits development, configuration management, and/or engineering changes.
• Experience using technical data, drawings, and requirements.
• Ability to support operations in a fast-paced, dynamic, results-driven production environment while demonstrating strong project management, time management, teamwork, communication, and interpersonal skills.

Responsibilities

• Answer technical data inquiries and provide timely technical data updates supporting F135 engine maintenance and operations.
• Improve customer satisfaction by influencing Joint Technical Data through process improvements and incorporation of engineering requirements.
• Review limits incorporation documents and engineering changes from a sustainment perspective.
• Influence effective implementation plans for new configurations.
• Support increased capability for depot- and unit-level maintenance.
• Review Joint Technical Data change requests based on technical expertise and sustainment process knowledge.
• Perform Source Data authoring, including source data creation, quality reviews, workflow resolutions, task assignments, and customer-comment resolution.
• Collaborate with engineering groups, customers, vendors, and Customer Support Engineers at Depot and Unit sites to resolve technical issues and ensure effective Joint Technical Data instructions.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Long-term disability
• 401(k) match
• Flexible spending accounts
• Flexible work schedules
• Employee assistance program
• Employee Scholar Program
• Parental leave
• Paid time off
• Holidays
• Potential annual short-term and/or long-term incentive compensation, depending on position level and collective-bargaining coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level