F135 Technical Data Customer Support Engineer (Onsite)
About The Position
The F135 engine program is seeking a Customer Support Engineer to support the development and maintenance of F135 Joint Technical Data (JTD) engine manuals. The role works with engineering teams, customers, and vendors to ensure accurate and effective technical data for Unit and Depot Maintenance levels. This work supports the sustainment and operational readiness of the F135 engine program. The position supports technical-data inquiries and updates, incorporates engineering requirements into JTD, reviews sustainment-related documents and change requests, and performs Source Data authoring. It also supports scheduled and unscheduled maintenance strategies and collaborates with teams at depot and unit sites to resolve technical issues and improve JTD instructions. This is an onsite position in East Hartford, Connecticut. Occasional travel of less than 10% may be required based on business needs. U.S. citizenship is required to access information under the program or contract; a security clearance is not required.
Requirements
- Bachelor’s degree required; an Engineering or other related technical degree is preferred.
- At least 2 years of customer support or sustainment experience, or an advanced degree in a related field.
- U.S. citizenship is required to access information under this program or contract.
- Ability to support occasional travel of less than 10% based on business needs.
Nice To Haves
- F135 engine build, manufacturing, or design experience.
- Knowledge of limits development and/or configuration management and engineering changes.
- Experience using technical data, drawings, and requirements.
- Ability to support operations in a fast-paced, dynamic, results-driven production environment while demonstrating project management, time management, teamwork, communication, and interpersonal skills.
Responsibilities
- Review technical data inquiries and work with internal teams to provide timely answers to technical questions.
- Provide timely technical data updates to support F135 engine maintenance and operations.
- Incorporate engineering requirements into JTD by creating Source Data/JTD markups.
- Review limits development documents from a sustainment perspective and provide feedback and customer support engineering input.
- Review Joint Technical Data change requests, evaluating them based on technical expertise and a sustainment perspective.
- Perform Source Data authoring, including creating source data and resolving customer comments.
- Support depot- and unit-level scheduled and unscheduled maintenance strategies and implementation plans.
- Collaborate with internal engineering groups, customers, vendors, and CSEs at Depot and Unit sites to resolve technical issues and ensure effective JTD instructions.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Long-term disability
- 401(k) match
- Flexible spending accounts
- Flexible work schedules
- Employee assistance program
- Employee Scholar Program
- Parental leave
- Paid time off
- Holidays
- Potential eligibility for annual short-term and/or long-term incentive compensation programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
