F135 Technical Data Customer Support Engineer (Onsite)
About The Position
The F135 engine program is seeking a Customer Support Engineer to support the development and maintenance of F135 Joint Technical Data (JTD) engine manuals. The role works with engineering teams, customers, and vendors to ensure accurate and effective technical data for Unit and Depot Maintenance. The work contributes to sustainment and operational readiness of the F135 engine program. The position supports technical data inquiries and updates, incorporates engineering requirements into JTD, reviews sustainment-related documents and change requests, and performs Source Data authoring. It also supports maintenance strategies and implementation plans at unit and depot levels, collaborating with internal engineering groups, customers, vendors, and customer support engineers at depot and unit sites to resolve technical issues. This is an onsite, U.S.-based role in East Hartford, Connecticut. U.S. citizenship is required to access program information. Occasional travel of less than 10% may be needed based on business needs.
Requirements
- Bachelor’s degree required.
- At least 2 years of customer support or sustainment experience, or an advanced degree in a related field.
- U.S. citizenship is required.
- Ability to support occasional travel of less than 10% based on business needs.
Nice To Haves
- Engineering or another technical degree in a related field.
- F135 engine build, manufacturing, or design experience.
- Knowledge of limits development and/or configuration management and engineering changes.
- Experience using technical data, drawings, and requirements.
- Ability to support operations in a fast-paced, dynamic, results-driven production environment while demonstrating project management, time management, teamwork, communication, and interpersonal skills.
Responsibilities
- Review technical data inquiries and work with internal teams to provide timely answers to technical questions.
- Provide timely technical data updates to support F135 engine maintenance and operations.
- Incorporate engineering requirements into Joint Technical Data through Source Data and JTD markups.
- Review limits development documents from a sustainment perspective and provide feedback and customer support engineering input.
- Review Joint Technical Data change requests and evaluate them using technical expertise and a sustainment perspective.
- Perform Source Data authoring, including creating source data and resolving customer comments.
- Support depot- and unit-level scheduled and unscheduled maintenance strategies and implementation plans.
- Collaborate with engineering groups, customers, vendors, and customer support engineers at depot and unit sites to resolve technical issues and ensure effective JTD instructions.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Long-term disability
- 401(k) match
- Flexible spending accounts
- Flexible work schedules
- Employee assistance program
- Employee Scholar Program
- Parental leave
- Paid time off
- Holidays
- Potential annual short-term and/or long-term incentive compensation, depending on position level and collective-bargaining coverage
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
