F135 Technical Data Customer Support Engineer (Onsite)
About The Position
The F135 engine program is seeking a Customer Support Engineer to support the development and maintenance of F135 Joint Technical Data (JTD) engine manuals. The role works closely with engineering teams, customers, and vendors to ensure accurate and effective technical data supporting Unit and Depot Maintenance levels. The work contributes to sustainment and operational readiness of the F135 engine program. The position is classified as onsite and is based in East Hartford, Connecticut. Occasional travel of less than 10% may be required based on business needs. U.S. citizenship is required because only U.S. citizens are authorized to access information under this program or contract. No security clearance is required.
Requirements
- Bachelor’s degree required; an Engineering or other related technical degree is preferred.
- At least 5 years of customer support or sustainment experience, or an advanced degree in a related field and at least 3 years of customer support and sustainment experience.
- U.S. citizenship is required.
- Ability to support occasional travel of less than 10% based on business needs.
Nice To Haves
- F135 engine build, manufacturing, or design experience.
- Fluency in spoken and written English.
- Knowledge or expertise in limits development, configuration management, or engineering changes.
- Experience using technical data, drawings, and requirements.
- Ability to support operations in a fast-paced, dynamic, results-driven production environment while demonstrating strong project management, time management, teamwork, communication, and interpersonal skills.
Responsibilities
- Answer technical data inquiries and provide timely technical data updates to support F135 engine maintenance and operations.
- Improve customer satisfaction by influencing Joint Technical Data through process improvements and incorporation of engineering requirements.
- Review limits incorporation documents and engineering changes from a sustainment perspective.
- Influence effective solutions for implementation plans for new configurations.
- Support increased capability in depot- and unit-level maintenance.
- Review Joint Technical Data change requests and evaluate them using technical expertise and sustainment process knowledge.
- Perform Source Data authoring functions, including creating source data, conducting quality reviews, resolving workflows, assigning tasks, and resolving customer comments.
- Collaborate with internal engineering groups, customers, vendors, and Customer Support Engineers at Depot and Unit sites to resolve technical issues and ensure effective Joint Technical Data instructions.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Long-term disability
- 401(k) match
- Flexible spending accounts
- Flexible work schedules
- Employee assistance program
- Employee Scholar Program
- Parental leave
- Paid time off
- Holidays
- Annual short-term and/or long-term incentive compensation programs may be available depending on position level and collective-bargaining coverage; payments are not guaranteed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
