Premier Support Engineer
About The Position
The Premier Support Engineer serves as the dedicated technical advocate and lead for strategic enterprise customers using Trimble’s Vista ERP and related construction management solutions. The role focuses on resolving complex post-implementation cloud challenges, including Microsoft Azure integrations, and supporting the stability and performance of mission-critical ERP environments. The engineer also builds telemetry dashboards that provide customers with proactive system insights, collaborates with cloud engineering and solutions architecture teams, and advises customers on database customizations and operational best practices. The position is hybrid, with four days in the office and one day remote, and requires 10% travel.
Requirements
- At least 5 years of experience in technical support or customer success within enterprise software environments.
- Deep proficiency in cloud environments, specifically Microsoft Azure Cloud and integration technologies.
- Expert troubleshooting skills and the ability to explain complex technical concepts to non-technical audiences.
- A proven track record of building and maintaining long-term relationships with enterprise-level stakeholders.
- A solid understanding of enterprise software systems and cloud-based architecture.
Nice To Haves
- Hands-on experience with Trimble CMS Vista ERP, Spectrum ERP, or similar construction accounting and project management software.
- Proficiency in HTML, JSON, and CSS for building custom data visualizations.
- Familiarity with database performance tuning and CRM ticketing systems.
Responsibilities
- Act as the dedicated technical lead for enterprise customers, resolving complex cloud issues and Microsoft Azure integrations.
- Architect and develop performance telemetry dashboards using web development tools to provide proactive system stability insights.
- Collaborate with cloud engineering and solutions architecture teams to advocate for customer needs and drive issues through the development lifecycle.
- Provide strategic guidance on database customizations and operational best practices to improve software effectiveness and business alignment.
- Manage high-priority support cases with rapid response times to ensure enterprise-level service delivery and continuity across complex workflows.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability benefits
- Time off plans
- Retirement plans
- Health, dependent care, and commuter tax savings plans (offered by most businesses)
- Paid parental leave
- Employee Stock Purchase Plan
- Bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
