Premier Services Specialist

Liaison International

1d • $73,000 - $85,000 • Remote

About The Position

Liaison is seeking a Premier Services Specialist with Salesforce experience and the technical aptitude to learn and grow. Premier Services provides select TargetX clients with package upgrades, configuration work, additional training, and consultative sessions. The specialist executes and completes requests submitted by higher education clients, reporting to the Premier Services Manager and working closely with other team members to meet client needs.

Requirements

• Bachelor’s degree from an accredited college or university.
• Experience in a higher education setting, specifically within admissions and student success departments.
• Familiarity with and experience using and configuring the Salesforce platform.
• Obtain Salesforce Administrator Certification within six months of employment.
• Strong understanding of business software, including CRMs, Microsoft Office, and Google Suite.
• Excellent analytical reasoning, problem-solving, and multitasking skills.
• Excellent written, communication, and presentation skills.
• Demonstrated ability to resolve issues and maintain strong client relationships.
• Ability to demonstrate an owner’s attitude toward customer issues.
• Ability to prioritize multiple tasks with varying deadlines.
• Proactive and energetic attitude, with a desire to be a key player on a results-oriented team in a fun, fast-paced work environment.
• Ability to work independently and collaboratively in a remote environment.
• Highest personal and professional values aligned with the TargetX and Liaison fundamentals.

Responsibilities

• Consult with Premier Services clients about their business and operational processes to determine effective uses of technology solutions.
• Implement or update configurations in clients’ Salesforce instances for TargetX and Salesforce products, as well as bundled third-party solutions.
• Create or update Salesforce automations using Process Builders, flows, and/or formula fields; manage Visualforce pages and Apex classes as required for TargetX products.
• Set security parameters through profile provisioning or permission-set creation and assignment.
• Complete data migrations and integrations using DataLoader and Informatica.
• Develop training materials and conduct client training on TargetX and Salesforce tools.
• Manage system upgrades for Premier clients, including outreach, scheduling, upgrades and post-upgrade configurations, testing, and product issue resolution.

What This Job Offers

• Job Type: Full-time