Premier Client Specialist

Bank of Montreal•Rowland Heights, CA

4d•$65,000 - $140,000

About The Position

Acts as the primary client contact to uncover financial needs and provide holistic banking and investment solutions in compliance with regulatory and compliance policies. Works with BMO partners, centers of influence, and the community to build relationships, acquire new clients, grow assets under management, and increase investment penetration. Uses a consultative, financial-planning approach to recommend products and services, including simplified advisory accounts, annuities, mutual funds, 529 plans, and life insurance. Collaborates with Financial Advisors when clients have more complex needs. Manages an assigned client portfolio, identifies opportunities to deepen relationships and generate new revenue, and meets sales targets. Develops and executes business plans and sales strategies, supports client onboarding and service, promotes digital banking adoption, and delivers client reviews to support retention and relationship growth. Builds internal and external partnerships, participates in community outreach and client events, and helps train branch personnel serving mass-affluent clients. Monitors performance and develops action plans to address gaps. Reviews credit applications and recommends remedies that support sound credit and asset quality. Follows bank security, due diligence, confidentiality, risk-management, regulatory, and ethical requirements. Works independently on complex assignments, uses judgment to solve problems within established guidelines, and may take on broader responsibilities as needed.

Requirements

Typically, 3 or more years of relevant experience.
Proven experience in a financial services organization and knowledge of banking products, associated services, pricing strategies, and profitability management.
Required licenses: SIE Exam; State Life and Health insurance; and Series 6, 63, and 65, or Series 7 and 66. Licenses not already held must be obtained within 120 days of the role start date.
Advanced understanding of deposit, loan (including mortgage), and banking products and practices; cash-flow analysis; lending processes and directives; credit-risk policies and standards; supporting processes; legal and regulatory requirements; and bank policies.
In-depth understanding of brokerage and insurance products.
In-depth knowledge of business services, including retirement plans, business banking solutions, insurance, and succession planning.
In-depth understanding of personal trust and investment management.
In-depth knowledge of client portfolio management.
Technical proficiency gained through education and/or business experience.
Intermediate proficiency in financial needs discovery; product and solution design; and investment, insurance, and advisory products.
Advanced proficiency in deposit and cash management; lending and credit; prospecting and acquisition; sales strategy and execution; advisory and communication; client onboarding, experience, and retention; portfolio and relationship management; risk and compliance; learning agility; and collaboration.
For U.S. roles, Federal registration with the Nationwide Mortgage Licensing System and Registry is required for consumer-loan origination; the Bank will provide instructions on registration requirements.
A criminal background review and credit history evaluation are required for the U.S. role, with restrictions on performing in a real estate agent capacity.

Nice To Haves

Post-secondary degree in a related field of study is preferred, but not required.

Responsibilities

Serve as the primary client contact, uncover financial needs, and provide banking and investment solutions.
Build client relationships and acquire new clients, assets, deposits, and investments while deepening existing relationships.
Use a consultative, financial-planning approach to develop recommendations from the defined banking and investment solution set.
Collaborate with Financial Advisors on clients with more complex financial needs.
Manage an assigned client portfolio to identify needs, offer solutions, and pursue additional sales opportunities.
Recommend products, pricing, and services, and connect clients with experts as appropriate.
Achieve sales targets and execute business plans and sales strategies.
Introduce clients to digital platforms and encourage adoption of digital features.
Identify target-segment opportunities and build relationships with prospects, community members, and centers of influence.
Coordinate outreach for seminars, campaigns, and client events.
Cultivate client stakeholder relationships and act as a trusted advisor on long-term financial decisions.
Deliver consistent client service, support onboarding and documentation, and escalate complex or unresolved situations and complaints.
Develop product knowledge and financial expertise for assigned products and support strategic initiatives with internal and external stakeholders.
Monitor sales and service performance, identify gaps, and implement action plans to address them.
Provide individual and group training to mentor and coach branch personnel on mass-affluent clients.
Review credit applications, apply sound credit-granting principles, and recommend remedies to maintain acceptable asset and credit quality.
Follow security, safeguarding, due diligence, confidentiality, risk-management, and compliance requirements to help prevent loss and protect the bank and customer information.
Execute work and customer review meetings in a timely, accurate, and efficient manner to support retention and relationship expansion.