Premier Client Specialist

Bank of Montreal • San Jose, CA

10d

About The Position

Acts as the primary client contact to uncover financial needs and provide holistic banking and investment solutions in compliance with regulatory and compliance policies. Works collaboratively with BMO partners, centers of influence, and the community to build relationships and deliver a strong customer experience, focusing on new client acquisition, growth in deposits and investments, and increased investment penetration within the client portfolio. Takes a consultative approach to relationship building, financial discovery, and recommendations, using a financial-planning approach. Provides financial advice, guidance, and solutions through a defined banking and investment solution set, including simplified advisory accounts, annuities, mutual funds, 529 plans, and life insurance. Collaborates with a Financial Advisor when clients have more complex financial needs.

Proactively works with an assigned customer portfolio to uncover needs, provide solutions, identify sales opportunities, source new revenue and investments, and deepen existing relationships. Builds and executes a business plan and sales strategies to achieve sales objectives; identifies short- and long-term value creation opportunities; and monitors performance against plan, addressing gaps with action plans. Develops relationships with client stakeholders, community prospects, and centers of influence, coordinates outreach for seminars and client events, and promotes digital-platform adoption. Supports client onboarding, documentation, service delivery, and quality client review meetings, escalating complex or unresolved situations as needed.

Develops product knowledge and financial expertise, supports strategic initiatives, and builds relationships with internal and external stakeholders. Provides individual and group training to mentor and coach branch personnel serving mass affluent clients. Reviews credit applications and recommends remedies to maintain acceptable asset and credit quality. Follows security, safeguarding, due-diligence, confidentiality, risk-management, and regulatory requirements. Works independently on a range of complex tasks, exercising judgment to identify and resolve problems within established rules; additional duties may be assigned as needed.

For U.S. positions, the role originates consumer loans under applicable regulations and requires Federal registration with the Nationwide Mortgage Licensing System and Registry. A criminal background review and credit history evaluation are required, and restrictions apply to performing in a real estate agent capacity.

Requirements

• Typically, 3 or more years of relevant experience.
• Proven experience in a financial services organization, demonstrating knowledge of banking products, associated services, pricing strategies, and profitability management.
• SIE Exam, State Life and Health insurance, and Series 6, 63, and 65, or Series 7 and 66; licenses not already held are required within 120 days of the role start date.
• Advanced understanding of deposit, loan (including mortgage), and banking products and practices; cash flow analysis; lending processes and directives; credit risk policies and standards; supporting processes; applicable legal and regulatory requirements; and Bank policies.
• In-depth understanding of brokerage and insurance products.
• In-depth knowledge of business services, including retirement plans, business banking solutions, insurance, and succession planning.
• In-depth understanding of personal trust and investment management.
• In-depth knowledge of client portfolio management.
• Technical proficiency gained through education and/or business experience.
• Intermediate proficiency in financial needs discovery, product and solution design, and investment, insurance, and advisory products.
• Advanced proficiency in deposit and cash management; lending and credit; prospecting and acquisition; sales strategy and execution; advisory and communication; client onboarding, experience, and retention; portfolio and relationship management; risk and compliance; learning agility; and collaboration.
• For U.S. positions, Federal registration with the Nationwide Mortgage Licensing System and Registry is required; the Bank will instruct the employee on registration requirements.
• For U.S. positions, a criminal background review and credit history evaluation are required, and restrictions apply to performing in a real estate agent capacity.

Nice To Haves

• A post-secondary degree in a related field of study is preferred but not required.

Responsibilities

• Serve as the primary client contact and uncover financial needs through consultative conversations and financial discovery.
• Provide banking and investment advice and solutions, including simplified advisory accounts, annuities, mutual funds, 529 plans, and life insurance.
• Collaborate with a Financial Advisor on clients with more complex financial needs.
• Manage an assigned customer portfolio to identify needs, provide solutions, pursue sales opportunities, retain clients, and expand relationships.
• Acquire new clients and assets and grow deposits, investments, and investment penetration within the portfolio.
• Develop, maintain, and execute a business plan and sales strategies to achieve sales targets.
• Identify short- and long-term value creation opportunities for target customer segments.
• Build relationships with community prospects and centers of influence, including law and accounting firms, and develop two-way referral relationships.
• Coordinate outreach for seminars, campaigns, and client events; cultivate relationships with key client stakeholders as a trusted advisor.
• Introduce clients to digital platforms and encourage adoption of digital features.
• Deliver consistent client service, support onboarding and documentation, conduct quality customer review meetings, and escalate complex or unresolved situations and complaints.
• Develop product knowledge and financial expertise for the assigned portfolio and support strategic initiatives with internal and external stakeholders.
• Monitor sales and service performance against plan, identify gaps, and implement action plans to address them.
• Provide individual and group training to mentor and coach branch personnel on serving mass affluent clients.
• Review credit applications and recommend remedies to maintain acceptable asset and credit quality.
• Follow security and safeguarding procedures and apply due diligence to prevent loss from fraud, robbery, counterfeiting, money laundering, or defalcation.
• Maintain confidentiality of customer and Bank information and comply with Bank policies, ethical standards, laws, regulations, and risk-management requirements.
• Make sound, risk-informed decisions aligned with business strategy and the Bank’s approved risk appetite.
• For U.S. positions, originate consumer loans and complete required Federal registration with the Nationwide Mortgage Licensing System and Registry.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• The total compensation package may include performance-based incentives, discretionary bonuses, perks, and rewards.
• Training and coaching, manager support, and network-building opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed