Lead, Technical Support Engineer (S1000D)

L3Harris Technologies • Greenville, TX

3d • Onsite

About The Position

The Lead, Technical Support Engineer is responsible for setting up, maintaining, and supporting S1000D Technical Publication projects throughout their lifecycle. The role provides guidance and training to authors, reviews authored data for adherence to structured authoring guidelines, contributes to Technical Publication S1000D discussions, supports the department- or group-level Technical Lead, and helps test internally developed software. The employee also assists authors with tools used to generate S1000D content for flight and/or maintenance manuals for airborne and/or ground-based mission systems.

The position is based on-site in Greenville, Texas, and follows a 9/80 schedule: employees work nine days in each 14-day period, totaling 80 hours, with every other Friday off.

Requirements

• Ability to obtain and maintain a DoD/DoW Secret Clearance.
• Bachelor’s degree and nine years of technical publication authoring experience in a structured authoring environment (S1000D, non-S1000D XML, SGML, and/or Structured FrameMaker); or a graduate degree and seven years of such experience; or, in lieu of a degree, at least 13 years of such experience.

Nice To Haves

• Experience with WebX UltraAuthor, Structured FrameMaker, and/or XML editing software such as Arbortext, XMLSpy, or Oxygen XML Editor, as well as working knowledge of S1000D project development, including DMRL, BREX, and data module management.
• Strong working knowledge of S1000D, ATA100, ATA iSpec 2200, MIL-PRF-38807C, MIL-STD-37874, and MIL-STD-2361C.
• Excellent communication skills and the ability to consider varying viewpoints and perspectives.
• Strong computer skills and a solid understanding of Microsoft Office Suite and applications.
• Experience authoring, setting up, and/or managing technical publications in an S1000D, XML, or Structured FrameMaker environment for Air Force, Army, or Navy programs.
• Technical aptitude and ability to learn new software applications.
• Ability to think holistically about tools and processes and tactically and strategically when considering solutions.

Responsibilities

• Author, set up, and/or manage technical publications in S1000D, non-S1000D XML, SGML, and/or Structured FrameMaker environments for Air Force, Army, or Navy programs.
• Provide guidance and training to authors and customers.
• Review authored data and ensure adherence to structured authoring guidelines.
• Contribute to Technical Publications S1000D discussions and support the department- or group-level Technical Lead.
• Test and troubleshoot internally developed software.
• Assist users with tools used to generate S1000D content for flight and/or maintenance manuals for airborne and/or ground-based mission systems.
• Lead defined budgets and meet deadlines.
• Perform other duties as assigned by the Supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior