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Master Stylist

Ulta Beauty, Inc.•Nampa, ID

About The Position

The Master Stylist engages with guests to understand their hair care needs and recommend appropriate products and services. The role delivers professional salon services focused on the guest’s overall look and supports the Experience Manager and Assistant Services Manager by contributing to performance, guest service, and compliance with operating procedures. The position calls for a passion for beauty, strong guest service, and the ability to learn and communicate product knowledge. The Master Stylist performs a range of hair and related services, builds guest relationships and clientele, and contributes to service and retail sales goals. The stylist also supports store events and promotions, maintains professional knowledge of products and trends, and follows salon, safety, sanitation, and operational standards. The role requires a flexible schedule that may include days, evenings, weekends, and holidays, and involves mobility, standing, lifting, and repetitive physical activity during shifts.

Requirements

  • Cosmetology license.
  • Previous relevant work experience is required.
  • Proficiency in salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, or aptitude to develop skills in all service categories.
  • Proficiency using equipment and chemicals required for technical work.
  • Ability to demonstrate, recommend, and sell professional hair care and makeup products.
  • Developed communication skills.
  • Ability to work independently and as part of a team.
  • Ability to build and maintain strong customer relationships and clientele.
  • Ability to work a flexible schedule including days, evenings, weekends, and holidays.

Responsibilities

  • Perform hair design, haircuts, color, texture services, treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
  • Meet or exceed the average weekly sales goal of $1,250 and productivity goals for hair services; contribute to store retail and service sales, guest loyalty, credit, and shrink goals.
  • Demonstrate products to guests to support sales and the guest service experience.
  • Support in-store events, promotions, and marketing initiatives.
  • Stay informed about industry trends, products, and services, and understand their ingredients and benefits.
  • Maintain prompt and regular attendance.
  • Consult with guests and recommend suitable retail products and salon services to develop guest relationships.
  • Serve all guests, including walk-ins, in a timely and efficient manner.
  • Partner with skin therapists and retail team members to provide a well-rounded guest experience.
  • Build professional relationships with peers and brand partners to support exceptional guest service.
  • Explain the guest loyalty program, credit offerings, and Ulta Beauty app to guests in the salon and salesfloor.
  • Attend required trainings and meetings for continued professional development.
  • Follow Ulta Beauty policies, procedures, and standards.
  • Follow safety, sanitation, infection-control, and applicable state board procedures before, during, and after services.
  • Follow service protocols to provide a consistent guest experience.
  • Use booking and clientele systems to schedule return services and events.
  • Communicate supply needs to the Experience Manager and maintain guest readiness.
  • Maintain cleanliness and operational standards in the salon and assigned store areas.
  • Follow the Ulta Beauty dress code and loss-prevention practices, and protect company assets.
  • Complete other operational tasks as directed.

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