Master Stylist

Ulta Beauty, Inc.•Gainesville, FL

22d

About The Position

The Master Stylist engages with guests to understand their hair care needs and recommend products and services. The role delivers quality professional services with an emphasis on the guest’s total look, while supporting the Experience Manager and Assistant Services Manager in performance, guest service, operating procedures, and compliance. The position calls for a passion for the beauty industry, exceptional guest service, and an aptitude for learning and communicating product knowledge. The Master Stylist performs a range of salon services, builds guest relationships and clientele, supports sales and store goals, and helps create an exceptional total-store experience. The stylist also follows service protocols, safety and sanitation requirements, company policies, and operational standards.

Requirements

Cosmetology license.
Previous relevant work experience is required.
Proficiency in salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, or aptitude to develop skills in all service categories.
Proficiency with equipment and chemicals needed to perform technical work.
Proficiency in demonstrating, recommending, and selling professional hair care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships and clientele.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Responsibilities

Perform hair design, haircuts, color, texture services, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
Meet or exceed the average weekly sales goal of $1,250 and hair-service productivity goals while contributing to store retail and service sales, guest loyalty, and retail shrink goals.
Demonstrate products to guests to support sales and the guest experience.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, and services, including their ingredients and benefits.
Maintain prompt and regular attendance.
Build guest relationships through consultations and appropriate retail and service recommendations.
Serve all guests, including walk-ins, in a timely and efficient manner.
Partner with skin therapists and the retail team to provide a well-rounded guest experience.
Build professional relationships with peers and brand partners to support a collaborative guest experience.
Explain the guest loyalty program, including credit and the Ulta Beauty app.
Attend mandatory training and meetings for ongoing professional development.
Follow Ulta Beauty policies, procedures, and standards, including state board guidelines and safety, sanitation, and infection-control procedures.
Follow established service protocols and use booking and clientele systems to schedule return services and events.
Communicate supply needs to the Experience Manager and maintain guest readiness.
Maintain cleanliness and operational standards in assigned store areas.
Follow the Ulta Beauty dress code and loss-prevention practices, protect company assets, and perform other operational tasks as directed.