Master Stylist

Ulta Beauty, Inc. • Orlando, FL

6d

About The Position

The Master Stylist engages with guests to consult on hair care needs and recommend products and services. The role delivers quality professional services with an emphasis on the guest’s total look, while supporting the Experience Manager and Assistant Services Manager through service sales and productivity, guest service, and compliance with operating procedures and standards. The position requires a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge.

The Master Stylist performs a range of salon services, builds guest relationships and clientele, supports sales and store goals, and helps provide a well-rounded guest experience in partnership with skin therapists and the retail team. The role also follows service, safety, sanitation, infection-control, and operational procedures, maintains salon and store standards, and works a flexible schedule that includes days, evenings, weekends, and holidays.

Requirements

• Cosmetology license.
• Previous relevant work experience.
• Proficiency with salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, or aptitude to develop skills in all service categories.
• Proficiency using equipment and chemicals needed for technical work.
• Proficiency demonstrating, recommending, and selling professional hair-care and makeup products.
• Developed communication skills.
• Ability to work independently and as part of a team.
• Ability to build and maintain strong customer relationships and clientele.
• Ability to work a flexible schedule including days, evenings, weekends, and holidays.

Responsibilities

• Perform hair design, haircuts, color, texture services, treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
• Meet or exceed the average weekly sales goal of $1,250 and hair-service productivity goals; contribute to store retail and service sales, guest loyalty, and retail shrink goals.
• Demonstrate products to guests to support sales and the guest-service experience.
• Support in-store events, promotions, and marketing initiatives.
• Stay informed about industry trends, products, and services, including their ingredients and benefits.
• Maintain prompt and regular attendance.
• Consult with guests, develop relationships, and make appropriate retail and service recommendations.
• Serve all guests, including walk-ins, in a timely and efficient manner.
• Partner with skin therapists and the retail team to provide a total-store guest experience.
• Build professional relationships with peers and brand partners to support exceptional guest experiences.
• Explain the guest loyalty program, including credit and the Ulta Beauty app, to guests in the salon and on the salesfloor.
• Attend mandatory trainings and meetings for ongoing professional development.
• Follow Ulta Beauty policies, procedures, and standards.
• Follow safety, sanitation, and infection-control procedures and comply with state board guidelines.
• Follow established service protocols and use booking and clientele systems to schedule return services and events.
• Communicate supply needs to the Experience Manager.
• Maintain cleanliness and operational standards in the salon and assigned store areas.
• Follow the Ulta Beauty dress code and loss-prevention practices, protect company assets, and complete other operational tasks as directed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed