Master Stylist

Ulta Beauty, Inc.•Hurst, TX

12d

About The Position

The Master Stylist engages with guests to consult on hair care needs and recommend products and services, then delivers quality professional services with an emphasis on each guest’s total look. The role supports the Experience Manager and Assistant Services Manager by focusing on performance, guest service, and compliance with operating procedures and standards. It calls for a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The Master Stylist performs a range of salon services, develops guest relationships and clientele, and contributes to service and retail sales goals. The role also supports store events and promotions, maintains professional relationships with salon and retail colleagues, and follows safety, sanitation, operational, and service protocols. A cosmetology license and previous relevant work experience are required.

Requirements

Cosmetology license.
Previous relevant work experience.
Proficiency in salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, or aptitude to develop skills across service categories.
Proficiency using the equipment and chemicals needed for technical work.
Proficiency demonstrating, recommending, and selling professional hair care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain customer relationships and clientele.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Responsibilities

Perform hair and related services, including hair design, haircuts, color, texture, treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
Meet or exceed the average weekly sales goal of $1,250 and productivity goals for hair services, while contributing to store retail and service sales, guest loyalty, and retail shrink goals.
Demonstrate products to guests to support sales and the guest service experience.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, and services, and learn about their ingredients and benefits during work time.
Maintain prompt and regular attendance.
Consult with guests, build relationships, and recommend appropriate retail products and services.
Serve walk-in and other guests in a timely and efficient manner.
Partner with skin therapists and the retail team to provide a well-rounded guest experience.
Build professional relationships with peers and brand partners to support collaborative guest service.
Promote the guest loyalty program, including credit and the Ulta Beauty app.
Attend required trainings and meetings for ongoing professional development.
Follow Ulta Beauty policies, procedures, and standards, including state board guidelines and safety, sanitation, and infection control procedures.
Follow service protocols and use booking and clientele systems to schedule return visits and events.
Communicate supply needs to the Experience Manager and maintain guest readiness.
Maintain cleanliness and operational standards in the salon and other assigned store areas.
Follow the Ulta Beauty dress code and loss prevention practices, protect company assets, and complete other assigned operational tasks.