Master Stylist

Ulta Beauty, Inc.•Bridgeport, WV

22d

About The Position

The Master Stylist engages with guests to consult on their hair care needs and recommend products and services. The role delivers quality professional services with an emphasis on the guest’s total look and supports the Experience Manager and Assistant Services Manager by focusing on performance, guest service, operating procedures, and compliance. The position requires a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The Master Stylist performs a range of salon services, builds guest relationships and clientele, recommends and sells products, supports store sales and guest loyalty goals, and helps maintain salon and store standards. The role includes flexible scheduling across days, evenings, weekends, and holidays, as well as continuous movement and standing during shifts.

Requirements

Cosmetology license.
Previous relevant work experience is required.
Proficiency with current salon techniques for haircutting, haircolor, lightening, styling, texture, treatments, extensions, makeup, and ear-piercing services where applicable, and/or an aptitude to develop skills in all service categories.
Proficiency using the equipment and chemicals needed to perform technical work.
Proficiency demonstrating, recommending, and selling professional hair-care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships and develop clientele.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to remain mobile and stand for long periods during a shift; continuous lifting and/or moving of up to 10 pounds; frequent bending, reaching, and twisting; and continuous coordination and manipulation of objects.

Responsibilities

Perform hair services including hair design, haircuts, color, texture, treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
Meet or exceed the average weekly sales goal of $1,250 and productivity goals for hair services, while contributing to store retail and service sales, guest loyalty, and retail shrink goals.
Demonstrate products to guests to support sales and the guest service experience.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, and services, and learn about their ingredients and benefits.
Maintain prompt, regular attendance.
Develop guest relationships through consultations and appropriate retail and service recommendations.
Serve all guests, including walk-ins, in a timely and efficient manner.
Partner with skin therapists and the retail team to provide a well-rounded guest experience.
Build professional relationships with peers and brand partners to support an exceptional guest experience.
Explain the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Attend mandatory trainings and meetings for ongoing professional development.
Follow and ensure compliance with company policies, procedures, standards, and state board guidelines.
Follow safety, sanitation, and infection-control procedures before, during, and after services.
Follow established service protocols.
Use booking and clientele systems to book return services and event appointments.
Communicate supply needs to the Experience Manager.
Maintain cleanliness and operational standards in the salon and assigned store areas.
Follow the Ulta Beauty dress code.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.