Master Stylist

Ulta Beauty, Inc.•Mooresville, NC

22d

About The Position

The Master Stylist engages with guests to consult on hair-care needs and recommend suitable products and services. They provide quality professional services focused on the guest’s total look and support the Experience Manager and Assistant Services Manager through performance, guest service, and compliance with operating procedures. The role calls for passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The stylist performs a range of salon and related services, builds guest relationships and clientele, supports store sales and loyalty goals, and helps maintain salon and store standards. They follow safety, sanitation, infection-control, and state board requirements, attend required training, and work a flexible schedule that includes days, evenings, weekends, and holidays.

Requirements

Cosmetology license.
Previous relevant work experience.
Proficiency with current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, or aptitude to develop skills across service categories.
Proficiency in using equipment and chemicals required for technical work.
Proficiency in demonstrating, recommending, and selling professional hair-care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships and clientele.
Ability to work a flexible schedule including days, evenings, weekends, and holidays.

Responsibilities

Perform hair design, haircuts, color, texture services, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
Meet or exceed the average weekly sales goal of $1,250 and productivity goals for hair services, while contributing to store retail and service sales, guest loyalty, and retail shrink goals.
Demonstrate products to guests and recommend relevant retail and service options.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt, regular attendance.
Build guest relationships through consultations and suitable recommendations, and serve walk-in guests promptly and efficiently.
Partner with skin therapists, retail associates, peers, and brand partners to provide an exceptional, well-rounded guest experience.
Explain the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Attend mandatory training and meetings for ongoing professional development.
Follow Ulta Beauty policies, procedures, standards, service protocols, safety, sanitation, infection-control procedures, and state board guidelines.
Use booking and clientele systems to schedule return services and events.
Communicate supply needs to the Experience Manager and maintain guest readiness.
Maintain cleanliness and operational standards in the salon and assigned store areas.
Follow the Ulta Beauty dress code and loss-prevention practices, protect company assets, and complete other operational tasks as directed.