Student Services Coordinator Jobs

About The Position

Requirements

• Typically, two years of professional experience in a student services program area or related field; a master’s degree in a job-related field may substitute for one year of professional experience.
• Education equivalent to graduation from a four-year college or university in a behavioral science, public or business administration, or a job-related field. Additional specialized experience demonstrating and applying the required knowledge and abilities may substitute for the required education on a year-for-year basis.
• Working knowledge of the practices, procedures, and activities of the assigned program.
• General knowledge of organizational and program management methods and problems.
• General knowledge of research and interview techniques and the principles of individual and group behavior.
• Possession of a valid driver's license.
• Satisfactory completion of a background check, including a criminal records check.
• Ability to reside in California upon the date of hire.

Nice To Haves

• Experience working for a housing or residence life department.

Responsibilities

• Advise and support residents by assessing concerns, providing Housing and University resources, facilitating problem-solving, making referrals, and promoting student well-being, engagement, and successful community living.
• Advise Village Council and support the Residence Hall Association through meetings, programs, events, leadership guidance, and coordination with Housing and Residential Education.
• Facilitate roommate and community conflict resolution through information gathering, mediation, resolution planning, documentation, and follow-up; escalate serious or high-risk matters appropriately.
• Administer assigned residential conduct cases by reviewing reports, meeting with students, applying policies, assigning educational or administrative sanctions, documenting outcomes, and monitoring compliance.
• Respond to student crises, emergencies, and after-hours incidents through the Housing on-call rotation by assessing situations, following emergency protocols, coordinating with campus partners, documenting actions, and escalating significant risks.
• Provide initial support for behavioral, interpersonal, academic, personal, and other student concerns while referring students to appropriate specialized resources.
• Prepare and review incident reports and advise student leaders on accurate, timely, and consistent documentation.
• Develop, implement, and evaluate educational, cultural, social, and community-building programs aligned with Housing goals and student learning outcomes.
• Support Living Learning Communities, summer programs, camps, and programs involving minors by coordinating activities and collaborating with Housing staff, campus partners, and student leaders.
• Maintain an active presence in residential communities through programs, community and facility walk-throughs, and regular communication with residents and student leaders.
• Provide lead work direction, coaching, training, and ongoing development to Resident Assistants, Academic Mentors, Student Coordinators, and other student leaders.
• Participate in the recruitment, interview, and selection of student leaders and professional staff by reviewing applications and providing job-related recommendations.
• Coordinate daily residential operations, including room changes, check-in and check-out, break periods, opening and closing activities, health and safety processes, programming documentation, and other Housing procedures.
• Conduct facility inspections, identify maintenance and safety concerns, coordinate with maintenance and custodial staff, and escalate urgent issues.
• Maintain residential records, reports, inventories, and administrative documentation by ensuring information is accurate, complete, and properly recorded.
• Support operational activities across campus, including transporting materials, using authorized campus vehicles, traveling to off-campus locations, and lifting or moving supplies and equipment weighing up to 25 pounds.

Benefits

• Medical, dental, and vision plans.
• Membership in the California Public Employees Retirement System (CalPERS).
• Sick and vacation time.
• 15 paid holidays per year.
• Eligible employees may participate in the fee waiver education program.