Graduate Programs Student Services Support Coordinator

Arizona State University • Tempe, AZ

4d • Hybrid

About The Position

The Graduate Programs Student Services Support Coordinator supports graduate business students at the W. P. Carey School of Business and serves as a primary point of contact throughout their experience, from orientation through graduation. Under the guidance of the Associate Director, the Coordinator promotes academic success and student engagement through advising, academic progress monitoring, event and program management, communications, faculty support, and daily program operations. The role works independently while collaborating with the Program Operations team, faculty, students, campus partners, and internal customers to deliver a high-quality student experience. It calls for professionalism, responsiveness, cultural awareness, discretion, adaptability, and a strong commitment to service in a fast-paced environment. The Coordinator may also participate in unit-wide committees and cross-functional initiatives and occasionally travel to support short international courses.

This is a Tempe-based position. Flexible scheduling and a hybrid work arrangement may be available after an onboarding period, subject to ASU policy and department approval. The typical schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional adjustments, extended hours, evenings, or weekends for cohort programming and events. Occasional in-state or out-of-state travel may be required. The annual salary range is $46,000–$51,500, commensurate with experience.

Requirements

• Bachelor's degree and three years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training demonstrating comparable knowledge, skills, and abilities.
• Ability to balance multiple priorities and work with minimal supervision in a fast-paced, service-focused environment.
• Professionalism, responsiveness to student needs, discretion, and commitment to service excellence.

Nice To Haves

• Master’s degree in education, business, or a related field.
• Experience advising or supporting students in a higher education environment.
• Experience working with and supporting international student populations.
• Experience coordinating events, programs, or student engagement initiatives.
• Demonstrated ability to communicate effectively.
• Experience delivering presentations, workshops, or student trainings.
• Strong organizational skills, attention to detail, discretion, and confidentiality.
• Demonstrated ability to manage multiple priorities independently in a fast-paced environment.
• Experience managing projects, timelines, and operational processes.
• Proficiency with Microsoft Office applications and collaborative technology tools.
• Familiarity with student information systems such as PeopleSoft and learning management systems such as Canvas.
• Experience composing, editing, and proofreading professional communications.
• Experience working independently while contributing to a collaborative team environment.
• Demonstrated initiative and ability to take ownership of assigned programs and initiatives.

Responsibilities

• Advise and support immersion and online graduate business students through academic coaching, problem-solving, conflict resolution, and interpretation of university and program policies.
• Monitor and manage student academic progress, including degree completion, probation, off-track status, withdrawals, enrollment adjustments, and graduation readiness.
• Oversee student administrative processes and records, including registration, interactive Plan of Study (iPOS), CPT trainings, and academic tracking.
• Develop and deliver proactive student communications through presentations, office hours, newsletters, and targeted outreach.
• Plan and execute orientation, student engagement initiatives, leadership programming, and academic and signature events.
• Collaborate with faculty, internal departments, and university partners to support program operations, classroom logistics, and student success initiatives.
• Coordinate faculty and classroom support, including course material preparation and classroom operations.
• Support program budgets and financial processes, including expenditures, disbursements, reimbursements, and approvals.
• Create, document, and improve operational processes and procedures to enhance program effectiveness and the student experience.
• Serve as a key resource for student services within the college and ASU and represent the W. P. Carey Program Operations team on committees and collaborative initiatives as needed.

Benefits

• ASU comprehensive benefits package.
• Flexible scheduling options and a hybrid in-office/remote work arrangement may be available, subject to onboarding, ASU policy, and department approval.
• Opportunities for professional development and expanding a professional network across ASU.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level