Graduate Programs Student Services Support Coordinator

Arizona State University • Tempe, AZ

6d • $46,000 - $51,500 • Hybrid

About The Position

The Graduate Programs Student Services Support Coordinator is a highly student-facing role serving as a primary point of contact for students in graduate business programs at the W. P. Carey School of Business. The Coordinator helps shape the student experience from orientation through graduation, supporting a collaborative and global student community through academic advising, event and program management, communications, faculty support, and daily program operations.

Under the guidance of the Associate Director, the Coordinator supports student academic success and engagement and works independently while collaborating with the Program Operations team. The position builds relationships with students, faculty, campus partners, and internal customers, and calls for professionalism, responsiveness, discretion, cultural awareness, adaptability, and service excellence in a fast-paced environment. The Coordinator also monitors academic progress, coordinates student-facing events and initiatives, and may participate in unit-wide committees and cross-functional initiatives.

This is a Tempe-based position with flexible scheduling options, including a hybrid arrangement that may be available after onboarding and is subject to ASU policy and department approval. The role offers opportunities for professional development, networking across ASU, and occasional travel to support short international courses. The typical schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional adjustments, extended hours, evenings, weekends, and in-state or out-of-state travel as program needs require. The stated salary range is $46,000–$51,500 annually, commensurate with experience.

Requirements

• Bachelor's degree and three years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training demonstrating comparable knowledge, skills, and abilities.
• Ability to work occasional extended hours, including evenings and weekends, and occasional in-state or out-of-state travel as program needs require.

Nice To Haves

• Master’s degree in education, business, or a related field.
• Experience advising or supporting students in a higher education environment.
• Experience working with and supporting international student populations.
• Experience coordinating events, programs, or student engagement initiatives.
• Demonstrated ability to communicate effectively.
• Experience delivering presentations, workshops, or student trainings.
• Strong organizational skills with attention to detail, discretion, and confidentiality.
• Demonstrated ability to manage multiple priorities independently in a fast-paced environment.
• Experience managing projects, timelines, and operational processes.
• Proficiency with Microsoft Office applications and collaborative technology tools.
• Familiarity with student information systems (PeopleSoft) and learning management systems (Canvas).
• Experience composing, editing, and proofreading professional communications.
• Experience working independently while contributing to a collaborative team environment.
• Demonstrated initiative and ability to take ownership of assigned programs and initiatives.

Responsibilities

• Advise and support immersion and online graduate business students through academic coaching, problem-solving, conflict resolution, and interpretation of university and program policies.
• Monitor and manage student academic progress, including degree completion, probation, off-track status, withdrawals, enrollment adjustments, and graduation readiness.
• Oversee student administrative processes and records, including registration, interactive Plan of Study (iPOS), CPT trainings, and academic tracking.
• Develop and deliver proactive student communications through presentations, office hours, newsletters, and targeted outreach.
• Plan and execute orientation, student engagement initiatives, leadership programming, and academic and signature events.
• Collaborate with faculty, internal departments, and university partners to support program operations, classroom logistics, and student success initiatives.
• Coordinate faculty and classroom support, including course material preparation and classroom operations.
• Support program budgets and financial processes, including expenditures, disbursements, reimbursements, and approvals.
• Create, document, and improve operational processes and procedures to enhance program effectiveness and the student experience.
• Serve as a key resource for student services within the college and ASU, and represent the WPC Program Operations team on committees and collaborative initiatives as needed.

Benefits

• Flexible scheduling options, including a hybrid in-office/remote work arrangement, subject to policy and approval.
• Opportunities for professional development.
• Opportunities to expand professional networks across ASU.
• ASU comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level