Parent & Student Programs Coordinator

Embry-Riddle Aeronautical University • Daytona Beach, FL

2d • Onsite

About The Position

The Parent and Student Programs Coordinator leads the coordination of services, education, events, and resources designed to support ERAU-DB’s parents and families such as our Parent Advisory Council (PAC) and the Parent Ambassador Program, both of which are comprised of parent and family volunteers. The PAC works with our team and the university to help plan and work events such as Family Weekend, Orientation, Open House, and Preview Day. They also monitor our social media and mentor other parents and families. The Parent Ambassadors represent the university at Applied Student Receptions in support of our Office of Admissions. Along with Parent and Family Relations responsibilities, the Coordinator will serve as a lead in key programs like the Discover Scholars Program – a transition program designed to support our first generation student population, the Riddle Support Network – a peer to peer outreach and resource referral program, the ALEKS Virtual Bridge – an outreach program in collaboration with Math Department where peers reach in support of the ALEKS placement and remediation program, UNIV 101 – the university’s one-credit college success course, and UNIV 195A – a one-credit small peer-led class that supports students and teaches skills complementary to UNIV 101. The Coordinator also supports the Institutionally Funded Scholarship appeal program, which helps students regain critical funding when they fall below university minimum requirements. Along with hiring and training peer leads to support the departments many student support programs, the position requires a strong communicator who is comfortable working with stakeholders throughout the university from Cabinet-level administration to parents and students and enjoys seeing situations through to completion.

Requirements

• Excellent interpersonal skills with an ability to establish and maintain strong positive working relationships with students, faculty and staff.
• Ability to use empathetic listening skills, communicate (written and verbal) with clarity and maintain an attitude that conveys respect, assistance, honesty and resourcefulness.
• Strong problem-solving and task management skills; able to work on several projects simultaneously and adapt to shifting priorities.
• Strong project management and case management skills.
• Strong computer skills with working knowledge of MS Office (Word, Outlook, Excel, PowerPoint).

Nice To Haves

• Bachelor’s Degree preferred.
• Higher education parent family relations and/or retention and data analysis experience preferred.
• Knowledge of or willingness to learn Campus Solutions, Salesforce Education Cloud, Canva, Adobe, and SharePoint.

Responsibilities

• Lead the coordination of services, education, events, and resources for parents and families.
• Manage the Parent Advisory Council (PAC) and Parent Ambassador Program.
• Plan and execute events such as Family Weekend, Orientation, Open House, and Preview Day.
• Monitor social media and mentor parents and families.
• Represent the university at Applied Student Receptions.
• Serve as a lead in key programs like Discover Scholars Program, Riddle Support Network, ALEKS Virtual Bridge, UNIV 101, and UNIV 195A.
• Support the Institutionally Funded Scholarship appeal program.
• Hire and train peer leads for student support programs.
• Communicate effectively with stakeholders across the university, from administration to parents and students.
• Ensure situations are seen through to completion.

Benefits

• Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year.
• 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
• 100% tuition coverage for yourself for one undergraduate and one graduate degree.
• Discounted tuition rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period.
• 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree