Parent Partner Coordinator

Children & Families of Iowa•Waterloo, IA

About The Position

The Parent Partner Coordinator manages the day-to-day operations of the Parent Partner Program in collaboration with the Statewide Director, Operations Coordinator, and HHS. The coordinator ensures the program aligns with the Iowa Parent Partner Approach and effectively supports families, while leading a dedicated team of Parent Partners across the service area. The role includes recruiting, retaining, coaching, and developing Parent Partners; coordinating referrals and program processes; and building partnerships with human service professionals and state agencies. The coordinator contributes to a statewide family support initiative that uses lived experience and community support to strengthen families.

Requirements

High school diploma and at least five years of full-time child welfare or human services experience.
Experience providing leadership or willingness to be trained in staff oversight.
Obtain Iowa Parent Partner Coordinator Certification within six months of hire.
Strong writing skills.
Valid driver's license, reliable transportation, and acceptable driving record.
Basic math, computer, and data entry proficiency.
Ability to lift or move up to 50 pounds occasionally and perform in-home or community visits as needed.

Nice To Haves

Associate’s degree with four years of experience, or a bachelor’s degree in a related field with two years of experience.
Experience with court reports and testimony.
Personal or professional experience in child welfare or human services.
Leadership skills and an interest in mentoring and supporting others.
Ability to manage program logistics and staff performance.
Clear communication, organization, and decision-making abilities.
Comfort navigating partnerships with state agencies and service providers.
Commitment to family-centered, strengths-based support.

Responsibilities

Implement the Parent Partner Initiative in accordance with the Iowa Parent Partner Approach, Governing Philosophy, Policy and Protocol Guide for starting a Parent Partner Program.
Recruit, retain, and support a team of Parent Partners across the service area.
Assign referrals and provide monthly one-on-one support and coaching to Parent Partners.
Ensure compliance with referral, documentation, and reporting processes.
Schedule and facilitate monthly clinical support meetings for the Parent Partner team.
Monitor completion of weekly, bi-weekly, and monthly tasks using standardized checklists and calendars.
Provide ongoing training and development opportunities for Parent Partners, including speaking engagements and community involvement.
Use statewide standardized handbooks, forms, and tools, ensuring accuracy and consistency.
Collaborate with HHS and attend required meetings, trainings, and local and statewide events.
Work with Quality Assurance staff to ensure timely and complete data entry and program tracking.