Parent Partner

Children's Institute•Long Beach, CA

2d•$24 - $29•Hybrid

About The Position

The Parent Partner BHW supports clinical engagement, system navigation, and family stabilization efforts across Behavioral Health and Wellness (BHW) programs. Acts as a liaison for caregivers involved with child-serving systems, builds trust, reduces stigma, and promotes caregiver participation in mental health and related services.

Requirements

High school diploma or general education degree (GED) required.
Lived experience caregiving within systems such as mental health (MHS), probation, DCFS, Regional Center, or IEP required.
Minimum one year of experience supporting families through child-serving systems, preferably in behavioral health, child welfare, or juvenile justice, or community-based settings.
Possesses a valid driver's license and state-required auto insurance or reliable access to transportation depending on business needs.
Required to travel extensively to sites (> 50% of the time).
Ability to handle confidential information.
Maintains patient privacy, including protecting the confidentiality, safeguarding the integrity and availability, and limiting the use and disclosure of patient Protected Health Information (PHI) to authorized individuals and entities.
Participates in, conducts, and sustains performance quality improvement activities according to designated role and responsibilities.
Sensitivity to service population’s cultural and socioeconomic characteristics.
Excellent verbal and written communication skills.
Punctual and dependable attendance.
Proficient in computer programs in a Windows environment, including Word, Outlook, and Teams
Proficient in database software
Proficient in Electronic Health Records System

Nice To Haves

Bilingual Spanish & English speaking preferred or required depending on program needs.

Responsibilities

Serves as a peer mentor and advocate to caregivers of children involved in BHW services, helping them understand, access, and participate in their child’s treatment plan.
Uses lived experience to establish rapport, normalize family experiences, and increase caregiver engagement in behavioral health, educational, and social services.
Guides families through systems including DCFS, DMH, Regional Center, and school-based supports (IEP/504), with a focus on culturally responsive and trauma-informed care.
Provides referrals and warm handoffs to internal and external community resources as needed to support family stabilization.
Participates in interdisciplinary meetings, case reviews, and care coordination activities, representing caregiver perspectives and needs.
Maintains accurate case notes, tracks outreach efforts, and submits required documentation in compliance with program standards.
Encourages caregiver participation in support groups, workshops, and psychoeducational activities.
Supports crisis de-escalation and family conflict resolution under guidance from clinical team.
Maintains working knowledge of community-based programs and maintains an updated resource directory relevant to BHW families.
Other duties and special projects as assigned.

Benefits

Generous paid PTO, plus 10 paid holidays and CII is closed between Christmas and New Year
Excellent medical, dental, and vision insurance for eligible employees and qualified dependents
403b Retirement Plan with employer contribution for eligible employees
Up to $4,500 in tuition reimbursement per calendar year
Eligible for the Public Service Loan Forgiveness program
Flexible Spending Account (FSA) & Health Savings Account (HSA)
Employer paid Life and AD&D Insurance
Voluntary Supplemental Insurance
Opportunity for growth & advancement
Professional development & continued training
Team building & bonding through company sponsored events & activities