Student Services Coordinator

University of the Pacific•Stockton, CA

18d

About The Position

Under the general supervision of the Assistant Dean, Student Services, the Student Services Coordinator performs administrative, advising, and operational duties related to Student Affairs, Admissions, and Financial Aid. The role supports department operations and student services, including admissions processing, applicant file review, advising appointments, events, purchasing, communications, and records management. The department prioritizes policy and decision-making that demonstrates awareness of how sociocultural forces related to race, gender, ability, sexuality, socioeconomic status, and other factors impede or propel students, faculty, and staff.

Requirements

High school diploma or equivalent.
At least two years of experience in an administrative support position.
Intermediate-level Microsoft Word and Excel skills.
Knowledge of business communication and composition principles.
Ability to work efficiently and accurately under pressure and with minimal supervision.
Ability to work and communicate with a variety of students and staff, using effective problem-solving and interpersonal skills.
Ability to maintain confidential information in compliance with FERPA and other applicable federal, state, local, or university regulations and guidelines.
Ability to perform standard transactional arithmetic, including tracking and comparing data.
Good figure aptitude, problem-solving skills, and retention skills.
Ability to provide excellent customer service to prospective students, current students, families, faculty, and staff.

Nice To Haves

Knowledge of student services, financial aid, or admissions processes.
Experience working in a university environment.
Bachelor’s degree.
Experience and sensitivity in working with people of diverse backgrounds and cultures.
Demonstrated experience advancing social justice, equity, and inclusion in a university setting.
Ability to engage and integrate culturally responsive practices and knowledge in the work.

Responsibilities

Greet visitors, answer the department’s main phone, respond to inquiries, and determine appropriate actions.
Order office supplies and materials, and manage office mail for distribution.
Coordinate logistics for department and department-sponsored meetings and events, including room reservations, catering, and technology setup.
Manage the master department calendar, including staff vacations and department- and school-sponsored meetings and events.
Manage general department email accounts, respond to inquiries, and forward emails to appropriate departments or staff members.
Manage department purchasing, procurement, reimbursements, payments, and Procard expenses and reconciliation.
Coordinate document intake and management using student services platforms, including Canvas, OnBase, WebAdMIT, and Banner.
Provide administrative support to student services staff.
Maintain and process admissions applications, coursework and prerequisite verification, enrollment fees, applicant statuses, and file review on WebAdMIT, CAAPID, and PASS; assist with online data entry and updates in Axiom, Banner, and Admissions Bridge systems.
Review and score DDS and IDS applications.
Manage the background check process for DDS and IDS programs and review criminal background check reports.
Review and track incoming student forms for completeness.
Collect and evaluate transcripts for incoming and admitted students.
Manage the import process for dental admissions into the student information system, Banner, and Axiom Bridge.
Coordinate creation and distribution of surveys and the collection, analysis, and reporting of student services survey data.
Manage pre-dental campus tour requests and admissions advising appointments for prospective students and applicants to DDS, IDS, DH, and residency programs.
Assist in planning student services events and programs, including student retreats, Dugoni Discovery Day, pre-dental day, and pre-dental visits.
Perform other duties as assigned by the Assistant Dean of Student Services or designee.