Student Services Coordinator
About The Position
The Student Services Coordinator works in the Office of the Registrar at the University of North Texas at Dallas. The position oversees Veteran Educational Benefits in collaboration with the UNT Dallas Bursar and Veteran Student Success Center, in accordance with U.S. Department of Veterans Affairs regulations. The role also supports student record and class scheduling processes and other specialized Registrar’s Office projects. The Office of the Registrar supports the university’s academic mission by maintaining the integrity, accuracy, and security of student records and enrollment data. It provides leadership in academic policy implementation, student information systems administration, institutional reporting, and data governance, working with campus partners to support efficient processes, regulatory compliance, effective technology use, and informed decision-making. This is a security-sensitive position. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with some nights and weekends. No adverse environmental conditions are expected.
Requirements
- Bachelor’s degree in a related field and three years of student services, student affairs, counseling, advising, or related experience, or an equivalent combination of education, training, and experience.
- Demonstrated experience related to the administration and support of student services programming.
- Strong presentation, problem-solving, and critical-thinking skills.
- Ability to communicate effectively verbally and in writing with all populations.
- Ability to develop and maintain effective working relationships and collaborate with campus stakeholders.
- Ability to work independently, accurately, and with attention to detail, and to follow instructions without close supervision.
- Ability to multitask, work under pressure, prioritize, and meet deadlines across overlapping projects.
- Demonstrated high level of customer service.
- Ability to communicate with others to exchange information.
- Ability to lift and move objects weighing up to 20 pounds.
- Ability to perform sedentary work primarily involving sitting and standing, and to move about to accomplish tasks or travel between worksites.
- Applicants must submit at least two professional references.
Nice To Haves
- Knowledge of PeopleSoft Campus Solutions, specifically the Student Records module.
- Experience certifying and reporting veteran education benefits for VA and DOD.
- Past collaboration with Financial Aid and Scholarships, Student Business Services, and the VA.
- Experience with the Veterans Administration (VA) Once system.
Responsibilities
- Assist with the overall operation of the Registrar’s Office, including registration functions, department phone and email communications, degree conferral, class scheduling, and special projects.
- Provide accurate and timely reports to the U.S. Department of Veterans Affairs and State Approving Agency to certify student enrollment and report changes in status, academic progress, or programs in compliance with federal regulations.
- Advise veterans, active-duty military members, and dependents on eligibility, procedures, and required documentation for VA educational benefits.
- Collaborate with internal departments, including the Bursar, to support student account accuracy, and provide training and assistance to student services teams regarding VA educational benefits.
- Maintain current knowledge of laws, regulations, and VA guidance concerning VA educational benefits and complete required annual training to remain an authorized School Certifying Official.
- Maintain accurate student records and communicate new programs or institutional changes to the VA and State Approving Agency in a timely manner.
- Help coordinate institutional responses and documentation for VA audits and site visits related to VA educational benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
