Student Services Coordinator

University of North Texas System • Dallas, TX

1d • $53,930

About The Position

The Student Services Coordinator oversees Veteran Educational Benefits in collaboration with the UNT Dallas Bursar and Veteran Student Success Center, ensuring compliance with federal regulations established by the U.S. Department of Veterans Affairs. The role also supports student-record and class-scheduling processes and other specialized Registrar’s Office projects.

The position advises veterans, active-duty military members, and their dependents on VA educational benefit eligibility, procedures, and documentation. It coordinates reporting and recordkeeping with the VA and State Approving Agency, supports institutional audits and site visits, and collaborates with campus departments to maintain accurate student accounts and provide relevant training and assistance. The coordinator also contributes to the Registrar’s Office’s broader operations, including registration, communications, degree conferral, and class scheduling.

Requirements

• Bachelor’s degree in a related field and three years of student services, student affairs, counseling, advising, or related experience; or an equivalent combination of education, training, and experience.
• Demonstrated experience administering and supporting student services programming.
• Strong presentation, problem-solving, and critical-thinking skills.
• Ability to communicate effectively verbally and in writing with all populations.
• Ability to develop and maintain effective working relationships and collaborate with campus stakeholders.
• Ability to work independently with accuracy and attention to detail and follow instructions without close supervision.
• Ability to multitask, work under pressure, prioritize, and meet deadlines across overlapping projects.
• Demonstrated high level of customer service.

Nice To Haves

• Knowledge of PeopleSoft Campus Solutions, particularly the Student Records module.
• Experience certifying and reporting veteran education benefits for VA and DOD.
• Previous collaboration with Financial Aid and Scholarships, Student Business Services, and the VA.
• Experience with the Veterans Administration Once system.

Responsibilities

• Assist with overall Registrar’s Office operations, including registration functions, department phone and email communications, degree conferral, class scheduling, and special projects.
• Submit accurate and timely reports to the U.S. Department of Veterans Affairs and State Approving Agency to certify student enrollment and report changes in status, academic progress, or programs in compliance with federal regulations.
• Advise veterans, active-duty military members, and dependents on eligibility, procedures, and required documentation for VA educational benefits.
• Collaborate with internal departments, including the Bursar, to support student account accuracy and provide training and assistance related to VA educational benefits to student services partners.
• Maintain current knowledge of laws, regulations, and VA guidance concerning educational benefits and complete required annual training to remain an authorized School Certifying Official.
• Maintain accurate student records and communicate new programs or institutional changes to the VA and State Approving Agency in a timely manner.
• Coordinate institutional responses and documentation for VA audits and site visits related to VA educational benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level