Student Services Coordinator/Advisor 1
About The Position
The Student Services Specialist provides academic advising and services to current graduate students in the Graduate School’s Programs area. The position manages the analysis and processing of Programs of Study, transfer evaluations and transcripts, assessment of academic level, responses to academic queries, and development of individual academic plans. The role devises and implements procedures and exercises independent judgment when interpreting and applying policies. It independently advises staff, students, and program personnel on enrollment and graduation business processes and related policies, and helps administer academic programs related to recruitment, retention, and graduation efforts. This is a full-time (100% FTE), permanent, 12-month position based in Pullman, Washington. It is overtime eligible. The monthly salary is $3,750–$4,200, commensurate with experience and qualifications. A background check is required.
Requirements
- Bachelor’s degree and two years of professional work experience in student services or related education/experience. A Master’s degree in a related field may substitute for one year of professional work experience. Relevant education and professional experience may be substituted for the educational requirement on a year-for-year basis.
- Customer service experience.
- Experience with Microsoft Office software, including Word, Excel, and Outlook.
- Documented experience working effectively as a member of a team.
Nice To Haves
- Prior experience with WSU forms and procedures.
- Prior experience with WSU graduate programs and their academic careers.
- Prior experience with MyWSU.
- Demonstrated customer communication skills, both written and oral.
- Prior experience with academic advising.
Responsibilities
- Provide academic advising and service to current graduate students in the Graduate School’s Programs area.
- Manage the analysis and processing of Programs of Study, transfer evaluations, and transcripts.
- Assess academic level, respond to academic queries, and develop individual academic plans.
- Devise and implement procedures and exercise independent judgment in interpreting and applying policies.
- Advise staff, students, and program personnel regarding enrollment and graduation business processes and related policies.
- Help administer academic programs related to recruitment, retention, and graduation efforts.
Benefits
- Paid sick and vacation leave
- Paid holidays
- Medical, dental, life, and disability insurance for employees and dependents
- Retirement
- Deferred compensation
- Optional supplemental retirement accounts
- Training and development
- Employee tuition waiver
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
