Program Coordinator / Parent Student Services Advisor, Summer and Special Programs - Temporary

Georgetown University•Lexington, MA

3d•$24 - $29•Hybrid

About The Position

The Program Coordinator / Parent Student Services Advisor (PC/PSSA) manages a portfolio of summer and special programs from design and development through implementation, while serving as the primary liaison for students and families applying to the programs. The role provides frontline assistance with inquiries about admissions, academics, student life, and campus services, and oversees program operations to support high-quality academic experiences. It collaborates with university departments and external stakeholders to maintain efficient operations and Georgetown’s service standards. The position reports to the Director of Program Management and collaborates with the Parent and Student Services Team. It works with internal teams including Admissions, Marketing, the Registrar, Student Affairs, and Finance, and serves as a primary contact for students, families, vendors, and partner schools. The position is designated hybrid. It may be remote from September 1 through March 31. From April 1 through August 31, it must be in person on the main campus at least two days per week, with additional days possible for program needs. Attendance at select program events, such as check-in, closing ceremonies, and orientations, is expected.

Requirements

Bachelor’s degree and up to 1 year of experience working in academic program management, or an equivalent combination of education and relevant work experience.
Strong attention to detail and organizational skills.
Excellent oral and written communication skills.
Ability to work effectively in a fast-paced environment and adapt to changing priorities.
Proficiency in Google Workspace and Microsoft Office Suite.

Nice To Haves

Two years of experience working in academic program management is preferred.
Prior customer service experience is preferred.

Responsibilities

Manage summer and special programs from design and development through implementation.
Serve as the primary liaison for students and families applying to programs.
Provide frontline support for inquiries related to admissions, academics, student life, and campus services.
Oversee program operations and support the delivery of high-quality academic experiences.
Collaborate with university departments and external stakeholders to maintain operational efficiency and Georgetown’s service standards.
Coordinate with Admissions, Marketing, the Registrar, Student Affairs, and Finance teams to support program delivery.
Liaise with students, families, vendors, and partner schools.
Attend select program events, including check-in, closing ceremonies, and orientations.
Perform other duties as assigned.