Special Programs and Systems Coordinator (Student Services Professional III)

California State University, Fullerton•Fullerton, CA

3d•$5,540 - $7,893•Onsite

About The Position

The Special Programs and Systems Coordinator supports the university’s development, recruitment, and enrollment of a qualified student body by coordinating and implementing special programs in the CSUF Office of Admissions and leading the work of Student Services Professionals I and II in the Systems unit. Reporting directly to the Senior Associate Director of Admissions, the position requires sound judgment in coordinating students in special programs and helping them navigate admissions. The coordinator evaluates academic records and admission eligibility, interprets and applies Title V of the California Education Code and university admission policies, determines eligibility for specialized programs, and monitors applicant files through the admissions process. Programs include Transfer Success Pathways/Transfer Planner, Disney Aspire, Bring Back Titans, and other programs arising through university agreements, Chancellor’s Office initiatives, or legislative changes. The position also reviews program enrollment, verifies student eligibility, follows up on discrepancies, and maintains program communications and interaction with enrollees. The role communicates with students, families, counselors, supporters, and university administrators, faculty, and staff to provide timely admissions information. It also facilitates presentations and workshops about admissions and special program requirements. Extended hours during peak periods and occasional weekend work for special events may be required.

Requirements

Bachelor’s degree or equivalent from an accredited four-year college or university in a related field, including or supplemented by upper-division or graduate coursework in counseling techniques, interviewing, and conflict resolution.
Three years of professional student services work in the field; a qualifying master’s degree may substitute for one year, and a qualifying doctoral degree with appropriate internship or clinical training may substitute for three years.
Ability to plan, develop, coordinate, supervise, and organize programs and activities.
Ability to interact with a diverse student population, faculty, staff, and the public.
Ability to analyze complex situations accurately and adopt effective courses of action.
Ability to advise students individually and in groups on complex student-related matters.
Ability to complete assignments without detailed instructions.
Ability to establish and maintain cooperative working relationships with a variety of individuals.
Excellent verbal and written communication skills.
Ability to acquire knowledge of campus procedures, activities, and the overall organization.
Satisfactory completion of a required background check, including a criminal records check.

Nice To Haves

Experience in an Admissions or Registrar’s Office at a public university.
Master’s degree in a related field.
Knowledge of CSU admission requirements, policies, and procedures.
Three or more years of experience working in Undergraduate Admissions, Outreach, or College Advising.
Strong knowledge of and experience using PeopleSoft Student Administration, Cal State Apply, and OnBase.

Responsibilities

Coordinate and implement special programs in the Office of Admissions, including Transfer Success Pathways/Transfer Planner, Disney Aspire, Bring Back Titans, and other programs.
Lead the work of Student Services Professionals I and II as it relates to the Systems unit.
Evaluate records for admission eligibility and credit toward undergraduate and graduate degrees.
Interpret and apply Title V of the California Education Code and university policies relating to admission.
Analyze academic records, determine eligibility for admission to specialized programs, and monitor applicant files through the admission process.
Review program enrollment and continuously verify students’ eligibility; follow up on discrepancies.
Create and update communications and maintain interaction with program enrollees.
Communicate timely admissions information to students, families, counselors, and other supporters to help them navigate the admission process.
Interact with university administrators, faculty, and staff.
Facilitate presentations and workshops about the admission process or special program requirements.
Work extended hours during peak periods and/or weekends for special events as programming needs dictate.
Perform other duties as assigned.